Additional Service Fee Terms
Last Update – Mar 3, 2025
By using the Floranext.com website or signing up or using any of the services of Terra Forma Inc. (“Floranext”), the Floranext user (“you”) is agreeing to be bound by the following Additional Service Fee Terms (“Terms”).
Sometimes we can accommodate special requests that require extra labor on our part and will be charged accordingly. Any cost associated with a special request will be communicated and agreed upon before work begins.
Floranext does not guarantee response times or service levels for these additional services. Requests requiring additional labor will be charged at an agreed-upon rate. Any work performed under special requests, including customizations and integrations, is non-refundable once initiated.
1.1 General Services
| Deposit | varies | Equals 1-month package price |
| Initial Computer Setup | $0.00 | Completed during onboarding, the Package includes two computers, 2 receipt printers, and 1 ticket printer. |
| Initial Printer Configuration | $0.00 | Completed during onboarding. |
| First Customer Import | $0.00 | Completed during onboarding |
| Additional Customer Import (re-import) | $100.00 | |
| First House Account Balance Import | $0.00 | Completed during onboarding |
| Additional House Account Balance Import (re-import) | $100.00 | |
| Additional Ticket Printer | $25.00 per month | The package includes only 1 Ticket Printer, each additional ticket printer is $25.00 per month |
| New Computer Setup with Printing configuration | $25.00 per month | Each additional computer needs a printing configuration. |
| New Computer Setup without printing configuration | $0.00 | Computer configuration without printing configuration |
| Receipt Printer Configuration | $25.00 | 1 Complementary configuration per month will be offered. Each additional configuration will be charged. Configuration for the Receipt printer only includes Paper formatting and preferences. |
| Ticket Printer Configuration | $25.00 | 1 Complementary configuration per month will be offered. Each additional configuration will be charged. Configuration for the Ticket printer only includes profile configuration. |
| Floranext Requested Support | $75.00 per hour | For any request for support that is outside the area of Floranext, an hourly fee will be applied. |
| Quick Books Integration | $10.00 per month | |
| Product Catalogs & Imports | ||
| Product Catalog during Website Setup | Floranext automatically imports the catalogs of your choice at no charge during website setup. | |
| Re-import/import of Product Catalog | Should you need a Floranext catalog re-imported or another one imported after your onboarding is complete, Floranext may be able to support. The fee for this if agree will be $100. | |
| Account Services | ||
| Reactivation after Suspension | $0.00 | |
| URL Change | $25.00 | This only applies if the website is already live |
| Merchant Services | ||
| Merchant Account Change | $100.00 | |
| USAePay Monthly Fee | $25 | Charged by USAePay |
| USAePay Setup | $100.00 | Charged by USAePay |
| Change of CC Processing Setup | $100.00 | |
| USAePay Cancellation | $0.00 |
1.2 Manual Edit Costs
Manual Edits include changing dates of orders, moving orders from customer account A to B, changing dates of payments applied, changing the allocation of house account payments, removing house account credits
| Misc. Manual Edits | $75 | |
| Backdate Payments | $100 | Per payment |
| Change Ordered On Date | $100 | Per order |
| Remove Credits on House Accounts | $30 | Per account |
| Merge Customer Accounts | $10 | Per account |
| Change Customer on Order | $50 | Per order |
| Edit Cash Adjustment | $30 | Per adjustment |
| Uncancel Order | $30 | Per order |
| Website Customization | $40/hour |