EULA – End User License Agreement Terms

Terms & Conditions

Last Updated on: March 20th, 2018

 

1. Introduction

By signing up or using any of the services of Terra Forma Inc. (“Floranext”), the Floranext user (“you”) are agreeing to be bound by the following terms and conditions (“Terms of Service”). The services offered by Floranext under the Terms of Service include various products and services to help you sell goods and services to buyers, whether online (“Online Services”), in person (“POS Services”), by contract (“Proposal Services”) or all. Any such services offered by Floranext are referred to in these Terms of Services as the (“Services”). Any new features or tools which are added to the current Services shall be also subject to the Terms of Service. You can review the current version of the Terms of Service at any time at https://www.floranext.com/terms.

Floranext reserves the right to update and change the Terms of Service by posting updates and changes to the Floranext website. You are advised to check the Terms of Service from time to time for any updates or changes that may impact you.

You must read, agree with and accept all of the terms and conditions contained in this Terms of Service agreement before you may become a Floranext user.

Terra Forma, Inc
Floranext
www.floranext.com
www.support.floranext.com


 

2. Account Terms

1. You must be 18 years or older or at least the age of majority in the jurisdiction where you reside or from which you use this Service.

2. To access and use the Services, you must register for a Floranext account (“Account”) by providing your full legal name, Business address, phone number, a valid email address, and any other information indicated as required by the Floranext Sales Department.

3. You acknowledge that Floranext will use the phone number and or email address you provide as the primary methods for communication.

4. You are responsible for keeping your password secure. Floranext cannot and will not be liable for any loss, damage, or misuse from your failure to maintain the security of your Account and password.

5. You are responsible for all activity and content such as photos, images, videos, graphics, written content, audio files, code, information, or data uploaded, collected, generated, stored, displayed, distributed, transmitted or exhibited on or in connection with your Account (“Materials”).

6. A breach or violation of any term in the Terms of Service as determined in the sole discretion of Floranext will result in an immediate termination of your service.

7. Floranext provides cloud-based software to help your flower shop keep track of orders, take payments and maintain a website.

8. Floranext is responsible for server maintenance, addressing bugs with Floranext software and SSL on website checkout page.

9. It is the responsibility of the customer to ensure all orders are entered properly, payments are recorded and any applicable credit card payments are deposited.

10. At no time will your data nor your customer’s personal data be sold.

11. The customer is responsible for filling incoming orders and communicating with their customers. Floranext will not interact with customers on your behalf.


 

3. Account Services

 

3.1 Floranext Account

The person signing up for the Service will be the contracting party (“Account Owner”) for the purposes of our Terms of Service and will be the person who is authorized to use any correspondent account we may provide to the Account Owner in connection with the Service.

If you are signing up for the Service on behalf of your employer, your employer shall be the Account Owner. If you are signing up for the Service on behalf of your employer, then you represent and warrant that you have the authority to bind your employer to our Terms of Service.

3.2 Deposit

A one-time, non-refundable deposit (see Deposit’ on Cost List) will be collected upon signing up. This deposit will be applied as a credit to your first month’s bill. Successful receipt of the deposit is required to begin using Floranext. Should you choose not to complete onboarding, this deposit is non-refundable.

3.3 Package Pricing

Your package and monthly price can be found in the Billing section of your Floranext Dashboard. To find your Billing section, see this article.

3.4 Billing

Once the website is made live, POS or Advanced Proposal Manager setup is complete (whichever comes first if you are on a combination package), billing will begin. For example, if you have signed up for POS + Web + Proposals and start using the POS + Proposals, you will be billed for only POS + Proposals until the Website is live. For combination packages that include the Advanced Proposals, if the website or POS is live, billing for proposals will begin too. We will grant a 30 day period thereafter to make the other product of your package live or your package will be changed accordingly.

To receive discount package price, all products of the package must go be live, on billing.

The credit card on file will be charged a prorated amount for the first month and then the recurring package amount will be automatically processed on the 1st of each month. Billing details including price, the credit card on file and history can be found in the Billing section of your Floranext Dashboard.

3.5 Suspension

Floranext may suspend your service after three attempts to charge the card on file. You will be notified by email and by a note on the top of your Floranext Dashboard of any failed credit card attempts. It is up to you to update the card on file or contact the Billing department to arrange payment.

3.6 Cancellation

You may cancel your Floranext package at any time by contacting us by phone (415.906.2850) or email (support@floranext.com). You may specify a cancellation date of the current day or any date in the future. No prorated refunds are offered if you cancel mid-month. If you wish to avoid charges for the following month, you must cancel by the last day of the current month.

3.7 Change of Ownership

You must notify Floranext if your store is changing owners. An account specialist will coordinate the change.


 

4. Onboarding

A Floranext Onboarding representative will introduce themselves via welcome email and phone call. They will be your account manager to help you set up your Floranext software. They will provide you with resources needed to get setup and will work with you for the period between signing up and making your website live, beginning to use the POS or Proposal Manager. After your onboarding is complete, you are entitled to support services as stated in this document.

4.1 Onboarding Representative

Onboarding representatives are generally available by appointment only to ensure their full attention can be given at each appointment. Your onboarding representative will schedule, confirm and honor any appointments agreed upon. If your representative is running late, they will notify you by phone or email to reschedule or postpone. We aim to keep all appointments but may need to postpone due to circumstances out of our control.

You may contact your onboarding representative at their direct email, at onboarding@floranext.com or by phone 415-906-2850 x 3 during their specified hours (we have representatives in all U.S. time zones.) Shall your representative not be available at the time you reach out, we aim to contact you within 2 hours of your reaching out to us during representative’s business hours. Please note your representative has many phone appointments during the day and may not be readily available to answer an unscheduled call or email.

4.2 Minimum Requirements

See minimum requirements: Minimum Software and Computer Requirements for Floranext

4.3 Hardware & Equipment

Floranext does not provide, sell, setup, connect or maintain computers, hardware or equipment. All devices, including monitors, printers, credit card swipers, or barcode scanners are the responsibility of the customer to connect and install. If assistance is needed, we recommend finding a local computer tech.

For recommended hardware, see Recommended Hardware.

We will do our best to configure your installed and functioning printers to print Floranext documents, but do not guarantee all devices are compatible or configurable. We maintain the right to decline configuration of any printer if deemed abnormally installed or time-consuming at the discretion of the Floranext representative. We recommend purchasing recommended hardware for best results.


 

5. Floranext POS

 

5.1 Setup Appointment

We offer a complimentary one (1)-hour POS setup appointment where your onboarding representative will:

  1. Review settings minimally required to enter orders
  2. Configure printing of tickets, receipts and letter-sized documents from Floranext to your existing, installed printers
  3. Install Google Chrome or Safari and bookmark links to your Floranext software for easy access.

During the POS Setup appointment (or “install”) your Onboarding Representative will log into your computer using a remote screen-share program, such as Remote PC. A separate training appointment will be scheduled independently of the setup appointment.

(Please note: Your Floranext Onboarding Representative is not responsible for the installation of your printer. Your printer should already be installed, viewable in the “Printers & Devices Settings” menu and able to print. The POS Setup will need to be rescheduled if the printer cannot be printed to, the printer is not showing up under “Printers & Devices,” the printer has a troubleshooting error, or the printer is not properly installed. If assistance is needed installing your printer, please contact a local technician.)

5.2 FlowerShop Network Interface for Floranext POS

For U.S. based shops, Floranext has partnered with FlowerShop Network to make it more convenient to send and receive FlowerShop Network wire orders through the Floranext POS.

  • A current FlowerShop Network membership is required to use the interface.
  • All Flowershop Network orders can be viewed and modified at FlowerShop Network’s member website, fsnf2f.com
  • FSN orders can be sent and received in the Floranext POS

 

By entering your FSN credentials in the Floranext POS to enable the interface, you agree of sending and receiving FSN orders in the Floranext POS and it is your responsibility to ensure orders are processed. Floranext is not liable for any unfulfilled orders or misuse of the interface. Not available for shops located outside of the U.S. at this time.

For information, see Floranext POS & FlowerShop Network Overview

5.3 Data Import

Floranext can import customer lists, house account balances and products if provided and requested by you. Order history, credit card information and recipient information cannot be imported for security reasons. See Cost List for Data Import pricing.

You are responsible for providing and checking the list provided to Floranext for import. Floranext may have resources for exporting information from your previous POS, but we cannot guarantee we can export it for you as every system is different. It is best to ask your POS provider for help exporting your files in a usable format before discontinuing service with them, but many POS systems support data exports. See How do I export customer and house account data from my old POS to import to Floranext? for more information.

NOTE: It is important to open the file and check all the data you are wanting to import is in the file.

You maintain all rights to the information. Floranext will not store, sell or forward the data provided by you for import. The information will only be handled as needed to import.

Not all data can be imported into Floranext. For a complete list of what data can be imported and general formatting requirements, see What information can be imported into Floranext?

If the data import needs to be redone due to the information being invalid, out of date or incomplete, a fee as stated in the Cost List may apply.

5.4 Tickets

Tickets are optional but highly recommended! See What ticket paper does Floranext use? We cannot support all paper types, see article for which types are supported.

5.5 Quickbooks Sales Data Export

The POS, Advanced Web, and proposals package includes Quickbooks integration. If you would like to add Quickbooks to your account, there is a sperate month fee, see cost list to see Quickbooks Charge. Ask your Onboarding Representative to schedule time for this connection to take place. For more information, see How to setup the Quickbooks Link

5.6 Training

Your Floranext Onboarding representative will schedule a one 30-minute training appointment to review the basic use of the POS. If further training is desired, another appointment can be scheduled to cover topics requested.

5.7 Going Live

Your Onboarding Representative will turn on your POS as soon as it is set up and you are ready for order entry.


 

6. Floranext Websites

 

6.1 Product Images, Images & Banners

Product Images provided by Floranext are licensed by Floranext for your use in the promotional materials in your Floranext POS & Website. Floranext product images may not be modified, altered, adapted, or changed, in whole or in part. 

Business can use own Image material or purchased copyright material on their Floranext website. Floranext is not responsible for any fines pursued by use of images not obtaining copyright or licensing.

Banners are created and licensed by Floranext for your use in the promotional materials on your Floranext website. Floranext banners may not be modified, altered, adapted, or changed, in whole or in part. Floranext provides new banners each year for categories in the Floranext System. Custom banners can be created and used with the use of own material or purchased copyright material. Floranext is not responsible for any fines pursued by use of images not obtaining copyright or licensing.

6.2 Website Customization

Your Onboarding Representative will provide you with a general introduction on how to setup your website. Your Representative will be available to answer questions that you may have during the setup process. However, they will not personally be responsible for the setup of your website (adding products, adjusting theme, creating pages, etc.).

You are responsible for all activity and content such as photos, images, videos, graphics, written content, audio files, code, information, or data uploaded, collected, generated, stored, displayed, distributed, transmitted or exhibited on or in connection with your Account (“Materials”).

6.3 Product Catalogs

It is your responsibility to upload your shop’s products on your website or POS. Please contact Floranext for available product catalogs and pricing.

(Please note: We do not have the corresponding “recipes” available for product catalog items. pricing of products in additional product catalogs is standard and may need to be adjusted by the shop due to costs. Images for products are provided by the additional product catalog company and not the responsibility of Floranext. )

All product catalogs are non-transferable and you are responsible for all uploaded content. 

Product Import

Product imports can be completed upon request. Files must be provided in a specific format as outlined, see How Do I Import Products?  See Cost List for the cost.

6.4 SEO Consultation

Floranext offers One (1) 30-minute, complimentary SEO Consultation after your site has gone live. During this meeting, a member of our Success Team will review your website with you. They will offer insight into ways you can improve your website so that you rise higher in search engine rankings. They will also go over the importance of things like Yelp and Google business reviews and how these can affect your website rankings. We do not guarantee any search engine ranking or advise on setting up Google Analytics, Google Ads or other services.

6.5 Domain Ownership

You retain ownership of your domain are responsible for purchasing, renewing, and contacting your registrar regarding questions or issues.

In order to make your website live, Floranext name servers must be added to your domain’s DNS. Your Onboarding Representative can supply you with the name servers and instructions on how to update them or, if you prefer, you can give Floranext access to your domain registrar account to add the name servers.

Once your website is pointed, your DNS records will be managed by Floranext. If any DNS records need to be added or modified, email them to support@floranext.com for prompt assistance. Common needs for custom DNS records are vanity email setup or website verification.

6.6 Subdomain

If you wish to use a subdomain (eg. “shop.yoursite.com”), please let your Onboarding Representative know as soon as you begin working on your website setup. This will give them the opportunity to make sure your site is set up in the correct way both on Floranext and on your DNS provider.

6.7 Vanity (Custom) Email Addresses

You are welcome to pick an email client to set up a vanity email (a personalized email address that uses your site’s URL, eg. mary@mysitename.com.) The email client you choose (common ones are GoDaddy, Outlook, and Gmail) will provide the DNS records (such as MX records or TXT records) they require for your vanity email to work – these are specific to the email client you choose. Send those DNS records to your onboarder or support@floranext.com to have them added to your DNS records.

Floranext is not responsible for troubleshooting vanity email setup issues, please ask your email client for assistance. All we can do is setup the DNS records provided and show proof we have set them up, but if you vanity email is not able to send or receive emails, refer to your email client for help.

6.8 Going Live (Publishing Site)

Once you are ready to make your Floranext website live, your Onboarding Representative will provide Floranext nameservers to add to your DNS records or your representative can do it for you. Note you will always retain ownership of your domain.

6.9 Floranext Product Catalog

Floranext customers who purchase the Floranext product catalogs agree to all terms and conditions of the Floranext Product catalogs. 

Floranext product catalogs can only be used on Floranext websites. Floranext Product catalogs cannot be transferred/imported to another website. Floranext product catalogs cannot be exported from a Floranext website.

All images, descriptions, and recipes of the Floranext product catalogs are copyrighted and owned by Floranext and cannot be distributed to any third party services. Any abuse of these terms will result in termination of services/fees. 


 

7. Floranext Advanced Proposal Manager

The Proposal Manager is software to create and manage proposals. Your onboarding representative will send access to your Proposal Manager in an email along with links to tutorials that will aid in complete setup. Your representative will follow up with a phone call to go over basic settings and any questions you may have. We offer a complimentary 30-minute training session should you wish to schedule one.


 

8. Merchant Services

See article, Credit Card Processing Options For Flower Shops Using Floranext Websites or POS, for options. Your onboarding representative will review the options and complete the setup.

8.1 PCI Compliance

Depending on your merchant account provider your shop may be required to complete a PCI Compliance questionnaire and scan, with an occasional email survey. These items are provided and sent by your merchant account provider, not Floranext.

Any PCI compliance questionnaires or scans that may be required by your chosen merchant account provider are your responsibility to complete. 

8.2 Stripe

Floranext can be connected to your Stripe Standard account to allow payments to be accepted on your Stripe account. Floranext does not administer, set up, have access to or maintain your Stripe account. It is your responsibility to address issues including, but not limited to, disputes, security rules and business settings. Please contact your Onboarding Representative to discuss pricing, compatibility and setup needs.

8.3 USAePay

Floranext can also be connected to your merchant account providers credit card processing services via a USAePay gateway. Please contact your Onboarding Representative to discuss pricing, compatibility and setup needs.

8.4 Taxes and Other Expenses

You are solely responsible for determining what, if any, taxes or fees (“Taxes”) apply to your Transactions; and assessing, collecting, reporting, or remitting Taxes to the appropriate tax authority. We are not obligated to nor will we determine the applicability of any Taxes, or calculate, collect, report, or remit any Taxes to any tax authority arising from any Transaction.


 

9. Customer Support

You can contact support at our help desk, which is located at https://support.floranext.com or by email at support@floranext.com or by phone 415-906-2850 x2

Customer Support Hours:

Monday – Friday 6 am to 5 pm PST
Saturday 9 am to 12 pm PST

Please see our help desk https://floranext.com/hours/ for holiday and/or extended hours.

Description Of Services

Upon joining Floranext and put on recurring billing, Business is eligible to receive the following services via phone, email, help desk, chat, and remote support.


 

POS

What Floranext Covers:

Support – assisting customers with questions on the use and functionality of the Floranext Point of Sale software.

Troubleshooting –  system issues or functionality that are related to the Floranext POS software.

 

What Floranext Does Not Cover:

Desktop/Laptop Hardware – Floranext customer support does not cover the setup, connecting, installation, updating, support, troubleshooting or configuration of hardware. A third party service would need to be hired. If Floranext is requested to support hardware, an hourly fee will be applied. See printer section for more information. 

External hardware – Floranext customer support does not cover the setup, connecting, installation, updating, troubleshooting, support, or configuration of any external hardware such as credit card swipers, keyboards, external hard drives, etc. A third party service or manufacture would need to be hired or contacted. If Floranext is requested to support hardware, a monthly fee will be applied.

Browser – Floranext customer support does not support the updating, clearing cache/cookies/history, etc.

Internet connection – Floranext customer support does not support the setup, connecting installation, updating, support, troubleshooting or configuration of your internet connection.  A third party service would need to be hired. If Floranext is requested to support, a fee will be applied.

Router / Networking – Floranext customer support does not support the setup, connecting, installation, updating, support, troubleshooting or configuration of your router/network. A third party service would need to be hired. If Floranext is requested to support, a fee will be applied.

Image Editing and Design – Floranext support does not cover the image editing or design of photos, including product images, blog images, banners, etc. Pre-made banners will be designed by Floranext and uploaded into the customers Floranext dashboard.

Formatting of Transactional Emails – Floranext support does not cover the editing of any transactional emails that are sent from the Floranext system. This is default throughout all of the Floranext instances. A request can be made to support for a feature request for formatting or changes to transactional emails.


 

Website

 

What Floranext Covers:

Support – assisting customers with questions on the use and functionality of the Floranext website software.

Troubleshooting – any system issues related to the Floranext website software.

Floranext PCI Compliance – Floranext is PCI compliant and can provide shops Self-Assessment Questionnaire D and Attestation of Compliance information upon request.

Customer PCI Compliance – Customers are responsible for completing PCI compliance requirements from their merchant. Floranext can help assist in questions regarding questions based on Floranext, all other questions need to be answered by the customer or the customer’s merchant services.

 

What Floranext Does not Cover:

Desktop/Laptop Hardware – Floranext customer support does not cover the setup, connecting, installation, updating, support, troubleshooting or configuration of hardware. A third party service would need to be hired. If Floranext is requested to support hardware, a hourly fee will be applied. Se printer section for more information.

Browser – Floranext customer support does not support the updating, clearing cache/cookies/history, etc.

Internet connection – Floranext customer support does not support the setup, connecting installation, updating, support, troubleshooting or configuration of your internet connection.  A third party service would need to be hired. If Floranext is requested to support, a fee will be applied.

Router / Networking – Floranext customer support does not support the setup, connecting, installation, updating, support, troubleshooting or configuration of your router/network. A third party service would need to be hired. If Floranext is requested to support, a fee will be applied.

Image Editing and Design – Floranext support does not cover the image editing or design of photos, including product images, blog images, banners, etc. Pre-made banners will be designed by Floranext and uploaded into the customers Floranext dashboard.

Customization – Floranext Support is not responsible for the setup of customer’s website (adding products, adjusting theme, HTML creation, creating pages, etc.

Customization of Transactional emails – Floranext does not cover the editing of transactional emails. All transactional emails are set by Floranext and should not be edited to refrain breaking of said emails. 


 

Wedding/Event Proposals

 

What Floranext Covers:

Support – assisting customers with questions on the use and functionality of the Floranext wedding/event proposal software.

Troubleshooting – any system issues that are in related to the Floranext wedding/event software.

 

What Floranext Does Not Cover:

Desktop/Laptop Hardware – Floranext customer support does not cover the setup, connecting, installation, updating, support, troubleshooting or configuration of hardware. A third party service would need to be hired. If Floranext is requested to support hardware, a hourly fee will be applied. Se printer section for more information.

Browser – Floranext customer support does not support the updating, clearing cache/cookies/history, etc.

Internet connection – Floranext customer support does not support the setup, connecting installation, updating, support, troubleshooting or configuration of your internet connection.  A third party service would need to be hired. If Floranext is requested to support, a fee will be applied. 

Router / Networking – Floranext customer support does not support the setup, connecting, installation, updating, support, troubleshooting or configuration of your router/network. A third party service would need to be hired. If Floranext is requested to support, a fee will be applied.

Image Editing and Design – Floranext support does not cover the image editing or design of photos, including product images, blog images, banners, etc. Pre-made banners will be designed by Floranext and uploaded into the customers Floranext dashboard.


 

Credit Card Services

What Floranext Covers:

USAePAY

Setting up/switching  Merchant profiles – These inquiries will be directed to the merchant services department at Floranext.

Fraud Modules – Floranext will help assist with setting up Fraud Modules.

Troubleshooting – Floranext will help assist in support and troubleshooting of charges and refunds via Floranext & Usaepay.

 

Stripe

Setting up/switching  Merchant profiles – These inquiries will be directed to the merchant services department at Floranext.

Troubleshooting – Floranext will help assist in support and troubleshooting of charges and refunds via Floranext & Stripe.

 

What Floranext Does Not Cover:

Fees related to customer-merchant services – This support should be directed to the gateway or merchant services.

Fees related to PCI compliance – Should be directed to the gateway or merchant services.

Deposit times/dates – These are to be referenced to customer-merchant services.


 

New Station Setup

With signing up with Floranext, two stations are included in your package price unless agreed upon with the Sales Department. See Cost List for the cost of each additional station charge.

What Floranext Covers:

Installation – Floranext agents will schedule a time when the installation will occur.Installation includes the adding and bookmarking of URL, login and permission access, and configuration of ticket and receipt printers.

 

What Floranext Does Not Cover:

Desktop / Laptop Hardware – Floranext customer support does not cover the setup, connecting, installation, updating, or configuration of hardware. A third party service would need to be hired. If Floranext is requested to support hardware, a monthly fee will be applied.) See Printer Section here, for more information.

Browser – Floranext customer support does not support the updating, clearing cache/cookies/history/etc.

Internet connection  – Floranext customer support does not support the setup, connecting, installation, updating, or configuration of your internet connection. A third party service would need to be hired. If Floranext is requested to support hardware, a monthly fee will be applied.

Router / Networking – Floranext customer support does not support the setup, connecting, installation, updating, or configuration of your router/networking. A third party service would need to be hired. If Floranext is requested to support hardware, a monthly fee will be applied.


 

Printer configuration

With signing up with Floranext, One ticket printer and two receipt printers are included in your package price.  See Cost List for the cost of each additional printer and configuration.

 

What Floranext Covers:

Configuration – Floranext covers one (1) complimentary configuration of printer profile to print tickets or receipts via Floranext software per station per month. Each additional configuration of a printer is an additional charge. See Cost list for cost of each configuration. The printer must be pre-installed and able to print documents before configuration can occur. If installation and printing does not occur before configuration, another appointment will be scheduled at that time.

Support – Assisting customers with questions on the use and functionality of printing from the Floranext software.

Troubleshooting  – Any system issues that are related to the Floranext software that generates no printed or altered documents)

 

What Floranext Does Not Cover:

Desktop / Laptop Hardware – Floranext customer support does not cover the setup, connecting, installation, updating, or configuration of hardware. A third party service would need to be hired. If Floranext is requested to support hardware, a monthly fee will be applied.) See Printer Section here, for more information.

Installation – Floranext customer support does not support the installation and set up of ticket/receipt Printers. It is the customer’s responsibility to have printers installed and able to print before configuration. A third party service would need to be hired. If Floranext is requested to support the installation of printer hardware, a monthly fee will be applied.

Internet connection – Floranext customer support does not support the setup, connecting, installation, updating, or configuration of your internet connection. A third party service would need to be hired. If Floranext is requested to support hardware, a monthly fee will be applied.

Router / Networking – Floranext customer support does not support the setup, connecting, installation, updating, or configuration of your router/networking. A third party service would need to be hired. If Floranext is requested to support hardware, a monthly fee will be applied.


 

Google Cloud Print Configuration

What Floranext Covers:

Configuration – Floranext covers the configuration of printer profiles to print tickets or receipts via Floranext software and Google Cloud Print. The printer must be pre-installed and able to print documents before configuration can occur. If installation and printing does not occur before configuration, another appointment will be scheduled at that time.

Support – Relating to to Assisting customers with questions on the use and functionality of printing from the Floranext software.

Troubleshooting  – Relating to any Floranext system printint issues issues.

 

What Floranext Does Not Cover:

Desktop / Laptop Hardware – Floranext customer support does not cover the setup, connecting, installation, updating, or configuration of hardware. A third party service would need to be hired. If Floranext is requested to support hardware, a monthly fee will be applied.) See Printer Section here, for more information.

Installation – Floranext customer support does not support the installation and set up of ticket/Receipt Printers. It is the customer’s responsibility to have printers installed and able to print before configuration. A third party service would need to be hired. If Floranext is requested to support the installation of printer hardware, a monthly fee will be applied.

Internet connection – Floranext customer support does not support the setup, connecting, installation, updating, or configuration of your internet connection. A third party service would need to be hired. If Floranext is requested to support hardware, a monthly fee will be applied.

Router / Networking – Floranext customer support does not support the setup, connecting, installation, updating, or configuration of your router/networking. A third party service would need to be hired. If Floranext is requested to support hardware, a monthly fee will be applied.


 

QuickBooks Online Integration

What Floranext Covers:

Configuration – Floranext covers the configuration of the integration of Quickbooks Online and Floranext. Quickbooks online needs to be previously purchased by the customer before configuration and integration. If purchasing does not occur before configuration, another appointment will be scheduled at that time.

Support – Assisting customers with questions on the use and functionality of exporting orders from Floranext to Quickbooks online

Troubleshooting – Relating to any system to the Floranext orders exporting to Quickbooks online.

 

What Floranext Does Not Cover:

Desktop / Laptop Hardware – Floranext customer support does not cover the setup, connecting, installation, updating, or configuration of hardware. A third party service would need to be hired. If Floranext is requested to support hardware, a monthly fee will be applied. See Printer Section, for more information.

Purchasing – Floranext customer support does not support the purchasing and setting up of Quickbooks Online. It is the customer’s responsibility to have purchased Quickbooks online and set up all settings before configuration. A third party service would need to be hired. If Floranext is requested to support of purchasing or complete setup of settings, a monthly fee will be applied.

Support – As mentioned above, Floranext only covers the support of orders exporting from Floranext into Quickbooks online. Any other support related to Quickbooks online, shop would need to contact Quickbooks online for additional support.

Internet connection  – Floranext customer support does not support the setup, connecting, installation, updating, or configuration of your internet connection. A third party service would need to be hired. If Floranext is requested to support hardware, a monthly fee will be applied.

Router / Networking – Floranext customer support does not support the setup, connecting, installation, updating, or configuration of your router/networking. A third party service would need to be hired. If Floranext is requested to support hardware, a monthly fee will be applied.


Time constraints

We try to limit each call to 15-30 minutes, if we expect the call to last longer than this time, we will schedule a call back at a later time so we may focus on the task.

Appointments

Floranext Support will schedule appointments based on the task and severity. Appointments will be scheduled for but not limited to printer configurations, new Station set-ups, training, walkthroughs, etc.

Appointments will be scheduled 24 hours in advance with a Floranext support agent.

Feature Requests

Floranext is always improving the software programs and will take any submissions from feature requests from shops. In regards to feature requests, we cannot guarantee this feature will be created or implemented and will go through a screening process from Floranext Product team. 


 

10. Additional Fees & Charges

Sometimes we are able to accommodate special requests that require extra labor on our part and will be charged accordingly. Any cost associated with a special request will be communicated and agreed upon before work begins.

General Services

Deposit varies Equals 1 month package price
Initial Computer Setup $0.00 Completed during onboarding, Package includes two computers, 2 receipt printers, and 1 ticket printer.
Initial Printer Configuration $0.00 Completed during onboarding.
First Customer Import $0.00 Completed during onboarding
Additional Customer Import (re-import) $100.00  
First House Account Balance Import $0.00 Completed during onboarding
Additional House Account Balance Import (re-import) $100.00  
Additional Ticket Printer $25.00 per month Package includes only 1 Ticket Printer, each additional ticket printer is $25.00 per month
New Computer Setup with Printing configuration $25.00 per month Each additional computer that needs printing configuration.
New Computer Setup without printing configuration $0.00 Computer configuration without printing configuration
Receipt Printer Configuration $25.00 1 Complementary configuration per month will be offered. Each additional configuration will be charged. Configuration for Receipt printer only includes Paper formatting and preferences.
Ticket Printer Configuration $25.00 1 Complementary configuration per month will be offered. Each additional configuration will be charged. Configuration for Ticket printer only includes profile configuration.
 Floranext Requested Support  $75.00 per hour  Any request for support that is outside the area of Floranext, an hourly fee will be applied. 
 Quick Books Integration  $10.00 per month  
Product Catalogs & Imports    
Product Catalog and Fees    Please contact Floranext for available product catalogs and fees. 
     
     
Account Services    
Reactivation after Suspension $0.00  
URL Change $25.00 Only applies if the website is already live
Merchant Services    
Merchant Account Change $40.00  
USAePay Monthly Fee $15 Charged by USAePay
USAePay Setup $74.99 Charged by USAePAY
Change of CC Processing Setup $40.00  
USAePay Cancellation $0.00  

9.2 Manual Edit Costs

Manual Edits include changing dates of orders, moving orders from customer account A to B, changing dates of payments applied, changing the allocation of house account payments, removing house account credits

Misc. Manual Edits $75  
Backdate Payments $100 Per payment
Change Ordered On Date $100 Per order
Remove Credits on House Accounts $30 Per account
Merge Customer Accounts $10 Per account
Change Customer on Order $50 Per order
Edit Cash Adjustment $30 Per adjustment
Uncancel Order $30 Per order
Website Customization $40/hour  

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