Billing Policy

Last Updated Mar 3, 2025

By using the Floranext.com website or signing up or using any of the services of Terra Forma Inc. (“Floranext”), the Floranext user (“you”) is agreeing to be bound by the following Billing Terms (“Terms”).

1.1 Deposit

A one-time, non-refundable deposit (see Deposit’ on the Cost List) will be collected upon signing up. This deposit will be applied as a credit to your first month’s bill. Successful receipt of the deposit is required to begin using Floranext. Should you choose not to complete onboarding, this deposit is non-refundable.

1.2 Package Pricing

Your package and monthly price can be found in the Billing section of your Floranext Dashboard.

1.3 Billing

Once the website is made live, the POS or Advanced Proposal Manager setup is complete (whichever comes first if you are on a combination package), billing will begin for all services. To receive a quoted discount package price, all products of the package must go be live, on billing.

The credit card on file will be charged a prorated amount for the first month and then the recurring package amount will be automatically processed on the 1st of each month. Billing details including price, the credit card on file, and history can be found in the Billing section of your Floranext Dashboard.

Subscriptions automatically renew unless canceled. Floranext reserves the right to modify pricing with 15 days’ notice. Continued use of the service after a pricing change constitutes acceptance of the new rates.

1.4 Users and Account Management

System users including account owner(s), employees, and other accounts are solely managed by the Account Owner and management team. The Account Owner is solely responsible for ensuring the security of system passwords. Floranext cannot add, remove, or revoke access for system users.

1.5 Suspension and Termination

Floranext may notify you by email and in the Floranext Dashboard of any failed credit card attempts. It is solely your responsibility to ensure your payment information is up-to-date and to ensure your full billing success by monitoring your admin dashboard, and/or contacting the Floranext billing department to ensure payment is made. Floranext reserves the right, at its sole discretion, without notice and at any time, to terminate non-paying customers. If payment is not received within 10 days of the due date, Floranext reserves the right to suspend or terminate your account within 30 days of non-payment without notice. Upon termination, all data may be deleted, and Floranext is not liable for any loss resulting from account termination.

Floranext also reserves the right, at its sole discretion, without notice and at any time, to terminate you if we suspect that you have engaged in fraudulent activity in connection with the use of Services. Notification of suspension or termination will be made in writing to the customer’s email.

If a chargeback is initiated, Floranext reserves the right to impose an administrative fee and suspend services until the matter is resolved. Fraudulent chargebacks will result in immediate account termination and possible legal action.

1.6 Cancellation & Refunds

Floranext service is offered without a contract required and if no contract is signed you may cancel your Floranext package by writing to email ([email protected]) – we will reply with an online form you can fill out to complete your cancellation. You may specify a cancellation date of the current day or any date in the future. No prorated refunds are offered if you cancel mid-month.  If you wish to avoid charges for the following month, you must complete the full online and cancel by the last day of the current month. Successfully canceled subscriptions will receive an email confirmation. If a contract is signed, the terms of that contract supersede these terms where applicable.

Floranext operates with a strict policy regarding refunds, as outlined here in our terms and conditions. Floranext does not offer refunds for products or services once they have been purchased or utilized. This policy is in place to maintain fairness and consistency for all customers. It’s important for customers to carefully consider their purchases and ensure they align with their needs and expectations. While Floranext strives to provide high-quality products and services, any issues or concerns should be addressed promptly through its customer support channels for resolution.

If you cancel your Floranext account or a portion of your Floranext package and choose to reactivate it at a later date, it will be billed at the current package pricing.

1.7 Change of Ownership

You must notify Floranext if your store is changing owners. An account specialist will coordinate the change.

1.8 Business Location

Floranext requires that customers provide accurate information about the business location(s) in conjunction with Services. It is the sole responsibility of businesses to communicate accurate business location and business name information on websites. Floranext reserves the right, at its sole discretion, without notice and at any time, to terminate all Services if you add inaccurate business location and/or name information to the website(s).