About Floranext

Floranext is the leading independent florist software provider. We offer florist e-commerce, point of sale, and wedding/event proposal products to flower shops. The role is 100% remote.

Are you who we are looking for?

• Are you looking to launch your career working as part of a dynamic tech start-up?
• Would you love to say your day-to-day job responsibilities make a real difference with local small businesses?
• Is working as part of a small team of great people important to you?
• Do you want to see your ideas have an impact on the global floral industry?
• If you’re willing to grow your career within our company, we’re looking for you!

About the Role

We love our customers, and strive to provide high touch, personalized, general and tech support to our flower shop customers. If you are passionate about spreading knowledge, problem solving for our customers, this role is for you!

Customer Support – Entry Level (Spanish/English)

We’re currently looking for an entry level Customer Support Specialist to provide high touch, personalized general and tech support to our customers. Basic requirements include:

• Able to work full-time (40 hours per week)
• Able to connect with customers via a computer headset on a stable internet network
• Bachelors degree required

Key Skills

• Native Spanish/English proficiency
• Enjoy working with people
• Excellent communication skills (verbal and written), and a passion for problem-solving and helping others
• Comfortable learning and working with evolving technologies
• Able to empathize with our customers and listen patiently and attentively
• Able to calmly diagnose a variety of technical issues and offer technical support to customers
• Experience with basic computing – e.g. printer setup, remote support is a plus
• Experience or interest in the floral industry is a plus

If this sounds like you, fill out the form below telling us about yourself, including your tech experience and a salary range.