FAQ

 

Frequently Asked Questions about Floranext Florist Software

Have questions about our florist websites, florist Point of Sale or other software? We have answers.

How do I leave my wire service website and switch to Floranext?

You can switch your florist website easily, without any down time for your site. The first step is to take ownership of your domain name, if you don’t already own it. Get in touch with us using the Contact Us button and we can send you the right forms to claim your domain and make the switch without your website going down.

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Which countries and currencies are supported by Floranext?

Floranext’s florist websites and florist software is available in all countries. We support international, currencies, taxes and international delivery charges. Typically outside the US delivery charges are assessed by city, region or zone – the floranext point of sale and florist websites support this. Feel free to the Contact Us button to inquire about your specific country and whether Floranext can meet your needs.

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Which languages does Floranext support?

Currently English language is the only one supported by Floranext’s florist software. However, if you are interested in Floranext in a diffferent language (Spanish, German, Italian, Japanese, etc.), please contact us as we may be able to accommodate you.

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If I switch my website from a wire service, will I still get as many orders?

Yes you will. Website traffic results from backlinks from other websites (e.g. Google Maps, Yahoo Local, YellowPages.com). When you switch your site your Google ranking will remain the same (and over time may improve).

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Why should I switch my wire service website to Floranext?

Floranext offers more cost-effective websites, that are easier to use and have more design options. Your website is your primary means of branding online — Floranext allows you to set yourself apart online with a distinctive florist website design.

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How do I get notified about a new order?

We will notify you by email and you have the option to be notified by phone, with an automated computer-based call and text message to your cell phone. After receiving your notification, you can log into your admin dashboard to check your order details.

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Do I need to be a designer or programmer to change my shop design?

Not at all! Floranext comes packed with a variety of pre-designed templates that you can apply to your shop. New designs are added periodically so you can always keep your online store looking fresh, and our Theme and Background Editor allows you to change the look of your store with a graphical interface that is easy to use.

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Can I use my own logo on my florist website?

Yes, you can upload your logo or we can help you to load your logo. If you don’t have a logo, contact us and we can review options with you.

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Are Floranext’s florist websites search engine optimzied?

Yes, Floranext’s florist websites have built in florist SEO; all of our pages have built-in search engine title and metatags. All products in our catalog have search engine keywords already listed. In addition, we provide other tools for you to make your site more attractive for search engines. Creating pages with content and other explanatory text is a help to attract Google and others. In addition, we provide tutorials on how to establish backlinks, to get more traffic and orders coming to your site?

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I want to create a brand new florist website with Floranext. How many orders can I expect?

Building a new florist website is often worth doing, but one thing is sure: building a successful website from scratch requires some effort. You will need to build backlinks with sites like Google Maps and Yahoo Local to establish your site’s reputation. Building a Facebook page and getting users is a must. Unlike a storefront on Main Street, people will not simply find you because you have a store. Smart marketing over several months will be necessary to start getting traffic and orders.

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Do I need any hardware to use Floranext’s florist Point of Sale?

No, Floranext’s florist POS does not require any hardware to be installed at all. You can you use your existing internet-ready computer to take phone and walk-in orders.

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How long does Floranext’s florist POS take to set up?

It takes just minutes to set up a Floranext florist POS. Just click the Try Now button on the Floranext website and sign up — we will create a Point of Sale and website for you in minutes.

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Can I really try Floranext for free?

Yes, you can try our $29.99 package for free for 30 days to get a feel for the website and how easy it is to use. If you upgrade you will get access to premium features like premium themes, add-on products (balloons, chocolates) and the ability to add your own products.

Note that for the Point of Sale the trial is only free as long as you are not using the software to manage real orders. Once you begin using the software to process real customer orders we will begin charging you.

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How do I get billed?

We will pro-rate your first month, and then bill you on the first (or the 15th depending on your preference) of the month for every subsequent month.

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What is Floranext?

Floranext is a florist technology provider – we offer software for florists.

Our florist websites are e-commerce enabled website specifically built for the flower industry. It lets you organize your products, customize your storefront, track and respond to orders.

Our florist point of sale allows you to manage customers, manage your floral accounting, house accounts and billing, delivery routing, and much more.

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Can I send and receive orders to other shops with Floranext’s florist Point of Sale?

Yes, we support sending and receiving of orders through Flower Shop Network. Contact us for more information about pricing and to see a demo of how this works.

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Yes, Floranext’s point of sale allows printing of florist tickets. Please contact us for details of where you can source paper and for further details.

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Are Floranext’s florist websites PCI Compliant?

Yes, Floranext meets all 6 categories of PCI standards: Maintain a Secure Network Protect Cardholder Data, Maintain a Vulnerability Management Program, Implement Strong Access Control Measures, Regularly Monitor and Test Networks, Maintain an Information Security Policy. Please contact our team for more detailed information.

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