EULA – End User License Agreement Terms

Terms & Conditions

Last Updated on: Dec 3, 2024

1. Introduction

By signing up or using any of the services of Terra Forma Inc. (“Floranext”), the Floranext user (“you”) is agreeing to be bound by the following terms and conditions (“Terms of Service”). The services offered by Floranext under the Terms of Service include various products and services to help you sell goods and services to buyers, whether online (“Online Services”), in person (“POS Services”), by contract (“Proposal Services”), or at all. Any such services offered by Floranext are referred to in these Terms of Services as the (“Services”). Any new features or tools that are added to the current Services shall be also subject to the Terms of Service. You can review the current version of the Terms of Service at any time at https://floranext.com/terms.

Floranext reserves the right to update and change the Terms of Service by posting updates and changes to the Floranext website. You are advised to check the Terms of Service from time to time for any updates or changes that may impact you.

You must read, agree with, and accept all of the terms and conditions contained in this Terms of Service agreement before you may become a Floranext user.

Terra Forma, Inc
Floranext
www.floranext.com
www.support.floranext.com

2. Account Terms

1. You must be 18 years or older or at least the age of majority in the jurisdiction where you reside or from which you use this Service.

2. To access and use the Services, you must register for a Floranext account (“Account”) by providing your full legal name, business address, phone number, valid email address, and any other information indicated as required by Floranext.

3. You acknowledge that Floranext will use the phone number and or email address you provide as the primary method for communication. You also acknowledge that we may contact you by text/SMS with account updates and other timely messages. Details of your information is stored are provided in our privacy policy.

4. You are responsible for keeping your password secure. Floranext cannot and will not be liable for any loss, damage, or misuse from your failure to maintain the security of your Account and password.

5. You are responsible and liable for all activity and content such as photos, images, videos, graphics, written content, audio files, code, information, or data uploaded, collected, generated, stored, displayed, distributed, transmitted or exhibited on or in connection with your Account (“Materials”).

6. A breach or violation of any term in the Terms of Service as determined in the sole discretion of Floranext will result in an immediate termination of your service.

7. Floranext provides cloud-based software to help your flower shop keep track of orders, take payments, and maintain a website.

8. Floranext is responsible for server maintenance and SSL on the website checkout page.

9. It is the responsibility of the customer to ensure all orders are entered properly, payments are recorded and any applicable credit card payments are deposited.

10. At no time will your data or your customer’s data be sold.

11. The customer is responsible for filling incoming orders and communicating with their customers. Floranext will not interact with customers on your behalf.

3. Account Services

3.1 Floranext Account

The person signing up for the Service will be the contracting party (“Account Owner”) for our Terms of Service and will be the person who is authorized to use any correspondent account we may provide to the Account Owner in connection with the Service.

If you are signing up for the Service on behalf of your employer, your employer shall be the Account Owner. If you are signing up for the Service on behalf of your employer, then you represent and warrant that you have the authority to bind your employer to our Terms of Service.

3.2 Deposit

A one-time, non-refundable deposit (see Deposit’ on the Cost List) will be collected upon signing up. This deposit will be applied as a credit to your first month’s bill. Successful receipt of the deposit is required to begin using Floranext. Should you choose not to complete onboarding, this deposit is non-refundable.

3.3 Package Pricing

Your package and monthly price can be found in the Billing section of your Floranext Dashboard. To find your Billing section, see this article.

3.4 Billing

Once the website is made live, the POS or Advanced Proposal Manager setup is complete (whichever comes first if you are on a combination package), billing will begin. For example, if you have signed up for POS + Web + Proposals and started using the POS + Proposals, you will be billed for only POS + Proposals until the Website is live. For combination packages that include the Advanced Proposals, if the website or POS is live, billing for proposals will begin too. We will grant 30 days thereafter to make the other product of your package live or your package will be changed accordingly.

To receive a discount package price, all products of the package must go be live, on billing.

The credit card on file will be charged a prorated amount for the first month and then the recurring package amount will be automatically processed on the 1st of each month. Billing details including price, the credit card on file, and history can be found in the Billing section of your Floranext Dashboard.

3.5 Users and Account Management

System users including account owner(s), employees, and other accounts are solely managed by the Account Owner and management team. The Account Owner is solely responsible for ensuring the security of system passwords. Floranext cannot add, remove, or revoke access for system users.

3.6 Suspension and Termination

Floranext may suspend your service after three attempts to charge the card on file. You may be notified by email and by a note on the top of your Floranext Dashboard of any failed credit card attempts. It is solely your responsibility to ensure your payment information is up-to-date and to ensure your full billing success by monitoring your admin dashboard, and/or contacting the Floranext billing department to ensure payment is made. Floranext reserves the right, at its sole discretion, without notice and at any time, to terminate non-paying customers. Floranext also reserves the right, at its sole discretion, without notice and at any time, to terminate you if we suspect that you have engaged in fraudulent activity in connection with the use of Services. Notification of suspension or termination will be made in writing to the customer’s email.

3.7 Cancellation. & Refunds

Floranext service is offered without a contract required and if no contract is signed you may cancel your Floranext package by writing to email ([email protected]) – we will reply with an online form you can fill out to complete your cancellation. You may specify a cancellation date of the current day or any date in the future. No prorated refunds are offered if you cancel mid-month. If you wish to avoid charges for the following month, you must complete the full online and cancel by the last day of the current month. Successfully canceled subscriptions will receive an email confirmation. If a contract is signed, the terms of that contract supersede these terms where applicable.

Floranext operates with a strict policy regarding refunds, as outlined here in our terms and conditions. Floranext does not offer refunds for products or services once they have been purchased or utilized. This policy is in place to maintain fairness and consistency for all customers. It’s important for customers to carefully consider their purchases and ensure they align with their needs and expectations. While Floranext strives to provide high-quality products and services, any issues or concerns should be addressed promptly through its customer support channels for resolution.

3.8 Change of Ownership

You must notify Floranext if your store is changing owners. An account specialist will coordinate the change.

3.9 Business Location

Floranext requires that customers provide accurate information about the business location(s) in conjunction with Services. It is the sole responsibility of businesses to communicate accurate business location and business name information on websites. Floranext reserves the right, at its sole discretion, without notice and at any time, to terminate all Services if you add inaccurate business location and/or name information to the website(s).

4. Onboarding

A Floranext Onboarding representative will introduce themselves via welcome email and phone call. They will be your account manager to help you set up your Floranext software. They will provide you with the resources needed to get set up and will work with you for the period between signing up and making your website live, and beginning to use the POS or Proposal Manager. After your onboarding is complete, you are entitled to support services as stated in this document.

4.1 Onboarding Representative

Onboarding representatives are generally available by appointment only to ensure their full attention can be given at each appointment. Your onboarding representative will schedule, confirm, and honor any appointments agreed upon. If your representative is running late, they will notify you by phone or email to reschedule or postpone. We aim to keep all appointments but may need to postpone due to circumstances out of our control.

You may contact your onboarding representative at their direct email, at [email protected], or by phone at 415-906-2850 x 3 during their specified hours (we have representatives in all U.S. time zones.) Shall your representative not be available at the time you reach out, we aim to contact you within 2 hours of your reaching out to us during the representative’s business hours. Please note your representative has many phone appointments during the day and may not be readily available to answer an unscheduled call or email.

4.2 Minimum Requirements

See minimum requirements: Minimum Software and Computer Requirements for Floranext

4.3 Hardware & Equipment

Floranext does not provide, sell, set up, connect, or maintain computers, hardware, or equipment. All devices, including monitors, printers, credit card swipers, or barcode scanners are the responsibility of the customer to connect and install. If assistance is needed, we recommend finding a local computer tech.

For recommended hardware, see Recommended Hardware. Floranext does not support Chromebooks.

We will do our best to configure your installed and functioning printers to print Floranext documents but do not guarantee all devices are compatible or configurable. We maintain the right to decline the configuration of any printer if deemed abnormally installed or time-consuming at the discretion of the Floranext representative. We recommend purchasing the recommended hardware for the best results.

5. Floranext POS

5.1 Setup Appointment

We offer a complimentary (1)-hour POS setup appointment where your onboarding representative will:

Review settings minimally required to enter orders
Configure printing of tickets, receipts, and letter-sized documents from Floranext to your existing, installed printers
Install Google Chrome or Safari and bookmark links to your Floranext software for easy access.

During the POS Setup appointment (or “install”) your Onboarding Representative will log into your computer using a remote screen-share program, such as Remote PC. A separate training appointment will be scheduled independently of the setup appointment.

(Please note: Your Floranext Onboarding Representative is not responsible for the installation of your printer. Your printer should already be installed, viewable in the “Printers & Devices Settings” menu, and able to print. The POS Setup will need to be rescheduled if the printer cannot be printed, the printer is not showing up under “Printers & Devices,” the printer has a troubleshooting error, or the printer is not properly installed. If assistance is needed for installing your printer, please contact a local technician.)

5.2 FlowerShop Network Interface for Floranext POS

For U.S.-based shops, Floranext has partnered with FlowerShop Network to make it more convenient to send and receive FlowerShop Network wire orders through the Floranext POS.

A current FlowerShop Network membership is required to use the interface.
All Flowershop Network orders can be viewed and modified at FlowerShop Network’s member website, fsnf2f.com
FSN orders can be sent and received in the Floranext POS

By entering your FSN credentials in the Floranext POS to enable the interface, you agree to send and receive FSN orders in the Floranext POS and it is your responsibility to ensure orders are processed. Floranext is not liable for any unfulfilled orders or misuse of the interface. Not available for shops located outside of the U.S. at this time.

For information, see Floranext POS & FlowerShop Network Overview

5.3 Data Import

Floranext can import customer lists, house account balances, and products if provided and requested by you. Order history, credit card information, and recipient information cannot be imported for security reasons. See Cost List for Data Import pricing.

You are responsible for providing and checking the list provided to Floranext for import. Floranext may have resources for exporting information from your previous POS, but we cannot guarantee we can export it for you as every system is different. It is best to ask your POS provider for help exporting your files in a usable format before discontinuing service with them, but many POS systems support data exports. See How do I export customer and house account data from my old POS to import to Floranext? for more information.

NOTE: It is important to open the file and check all the data you want to import is in the file.

You maintain all rights to the information. Floranext will not store, sell, or forward the data provided by you for import. The information will only be handled as needed to import.

Not all data can be imported into Floranext. For a complete list of what data can be imported and general formatting requirements, see What information can be imported into Floranext?

If the data import needs to be redone due to the information being invalid, out of date, or incomplete, a fee as stated in the Cost List may apply.

5.4 Tickets

Tickets are optional but highly recommended! See What ticket paper does Floranext use? We cannot support all paper types, see the article for which types are supported.

5.5 Sales Data Export

The POS, Advanced Web, and proposal package include Quickbooks integration at an additional fee. If you would like to add Quickbooks to your account, there is a separate monthly fee, see the cost list to see Quickbooks Charge. Ask your Onboarding Representative to schedule a time for this connection to take place. You should check all exported Quickbooks for accuracy and completeness.

5.6 Training

Your Floranext Onboarding representative will schedule one 30-minute training appointment to review the basic use of the POS. If further training is desired, another appointment can be scheduled to cover the topics requested.

5.7 Going Live

Your Onboarding Representative will turn on your POS as soon as it is set up and you are ready for order entry.

6. Floranext Websites

6.1 Product Images, Images & Banners

Product Images provided by Floranext are licensed by Floranext for your use in the promotional materials in your Floranext POS & Website. Floranext product images may not be modified, altered, adapted, or changed, in whole or in part.

Floranext Product images are copyrighted and can only be used with/on a Floranext Website/ Floranext Website Subscription.

Businesses can use their Image material or purchase copyright material on their Floranext website. Floranext is not responsible for any fines pursued by the use of images not obtaining copyright or licensing.

Banners are created and licensed by Floranext for your use in the promotional materials on your Floranext website. Floranext banners may not be modified, altered, adapted, or changed, in whole or in part. Floranext provides new banners each year for categories in the Floranext System. Custom banners can be created and used with the use of their material or purchased copyright material. Floranext is not responsible for any fines pursued by the use of images not obtaining copyright or licensing.

Floranext banners are copyrighted and can only be used with/on a Floranext Website/ Floranext Website Subscription.

Logos created by Floranext and provided to businesses can be used and kept during the duration they are with Floranext. Breaking a contract or leaving Floranext is an agreement that the business can no longer use its logo.

6.2 Website Customization

Your Onboarding Representative will provide you with a general introduction on how to set up your website. Your Representative will be available to answer questions that you may have during the setup process. However, they will not personally be responsible for the setup of your website (adding products, adjusting the theme, creating pages, etc.).

You are responsible for all activity and content such as photos, images, videos, graphics, written content, audio files, code, information, or data uploaded, collected, generated, stored, displayed, distributed, transmitted, or exhibited on or in connection with your Account (“Materials”). Floranext reserves the right to remove any items from your floral website that we feel break the agreement with Floranext or due to copyright infringement.

Any material that is copyrighted should not be used on your Floranext website. If a business receives a removal letter, it is its Sole responsibility to communicate with the other Business to remove those items from your website and payment of fees (If applicable). Copyright questions can be forwarded to Floranext for assistance.

6.3 Third Party Tools

Floranext does not officially support third-party tools or integrations that are not directly provided by Floranext or its authorized partners. While we understand that some florists may wish to enhance their experience by using third-party tools, there are inherent risks involved with such integrations.

6.3.1 Risks of Third-Party Tools

Third-party tools can have varying levels of compatibility with Floranext’s platform and may not always function as intended. There are several risks associated with using such tools, including but not limited to:

Breakage: Third-party tools may disrupt the normal functioning of your Floranext website, leading to technical issues, errors, or downtime.
Security: Third-party tools may compromise the security of your Floranext account and website, potentially exposing sensitive customer data or leading to other security vulnerabilities.
Data Integrity: Third-party tools may impact the accuracy and integrity of your data stored within Floranext’s systems.
Customer Support: Floranext cannot provide comprehensive customer support for third-party tools. Our support resources are dedicated to addressing issues related to our platform’s core features and services.

If you have questions about a specific feature or third-party tool and its compatibility with Floranext, we recommend contacting Floranext Customer Support. Our team is available to provide guidance, answer your questions, and help you make informed decisions about enhancing your Floranext experience.

The decision to use third-party tools or integrations with Floranext is at the sole discretion of the florist. Floranext assumes no responsibility for any issues, disruptions, or security breaches that may result from the use of such tools. Floranext reserves the right to limit or restrict access to its platform if it determines that a third-party tool is causing harm or compromising the integrity of the Floranext ecosystem.

Floranext is committed to delivering a reliable and secure platform for florists to thrive in the digital age. We appreciate your understanding of the risks associated with third-party tools and encourage you to reach out to our Customer Support team for any assistance or guidance you may need. Your success is our priority, and we are here to support you within the boundaries of this policy.

6.4 Product Catalogs

It is your responsibility to upload your shop’s products on your website or POS. Please contact Floranext for available product catalogs and pricing.

(Please note: We do not have the corresponding “recipes” available for product catalog items. pricing of products in additional product catalogs is standard and may need to be adjusted by the shop due to costs. Images for products are provided by the additional product catalog company and are not the responsibility of Floranext. )

All product catalogs are non-transferable and you are responsible for all uploaded content.

Product Import

Product imports can be completed upon request. Files must be provided in a specific format as outlined, see How Do I Import Products? See the Cost List for the cost.

6.5 SEO Consultation

Floranext offers One (1) 30-minute, complimentary SEO Consultation after your site has gone live. During this meeting, a member of our Success Team will review your website with you. They will offer insight into ways you can improve your website so that you rise higher in search engine rankings. They will also go over the importance of things like Yelp and Google business reviews and how these can affect your website rankings. We do not guarantee any search engine ranking or advice on setting up Google Analytics, Google Ads, or other services.

6.6 Domain Ownership

You retain ownership of your domain and are responsible for purchasing, renewing, and contacting your registrar regarding questions or issues.

To make your website live, Floranext name servers must be added to your domain’s DNS. Your Onboarding Representative can supply you with the name servers and instructions on how to update them or, if you prefer, you can give Floranext access to your domain registrar account to add the name servers.

Once your website is pointed, your DNS records will be managed by Floranext. If any DNS records need to be added or modified, email them to [email protected] for prompt assistance. Common needs for custom DNS records are vanity email setup or website verification.

6.7 Subdomain

If you wish to use a subdomain (eg. “shop.yoursite.com”), please let your Onboarding Representative know as soon as you begin working on your website setup. This will allow them to make sure your site is set up in the correct way both on Floranext and on your DNS provider.

6.8 Vanity (Custom) Email Addresses

You are welcome to pick an email client to set up a vanity email (a personalized email address that uses your site’s URL, eg. [email protected].) The email client you choose (common ones are GoDaddy, Outlook, and Gmail) will provide the DNS records (such as MX records or TXT records) they require for your vanity email to work – these are specific to the email client you choose. Send those DNS records to your onboarding or [email protected] to have them added to your DNS records.

Floranext is not responsible for troubleshooting vanity email setup issues, please ask your email client for assistance. All we can do is set up the DNS records provided and show proof we have set them up, but if your vanity email is not able to send or receive emails, refer to your email client for help.

6.9 Going Live (Publishing Site)

Once you are ready to make your Floranext website live, your Onboarding Representative will point your website live. Note you will always retain ownership of your domain. It may take hours to days for the site to propagate across the internet and be visible to all users and for the SSL secure site to be fully set up – Floranext is not responsible for any loss of revenue due to propagation time, SSL or other DNS related issues.

6.10 Floranext Product Catalog

Floranext customers who purchase the Floranext product catalogs agree to all terms and conditions of the Floranext Product catalogs.

Floranext product catalogs can only be used on Floranext websites. Floranext Product catalogs cannot be transferred/imported to another website. Floranext product catalogs cannot be exported from a Floranext website.

All images, descriptions, and recipes of the Floranext product catalogs are copyrighted and owned by Floranext and cannot be distributed to any third-party services. Any abuse of these terms will result in termination of services/fees.

7. Floranext Advanced Proposal Manager

The Proposal Manager is the software to create and manage proposals. Your onboarding representative will send access to your Proposal Manager in an email along with links to tutorials that will aid incomplete setup. Your representative will follow up with a phone call to go over basic settings and any questions you may have. We offer a complimentary 30-minute training session should you wish to schedule one.

8. Email Marketing

8.1 Content Responsibility

You are solely responsible for the content of your emails, including compliance with copyright laws and ensuring that no harmful or malicious content is distributed. Floranext is not liable for any issues related to the content you send, including copyright violations, offensive materials, or the distribution of malicious content.

Access to the email manager is restricted to Owner & Manager roles. You are responsible for managing employee access, ensuring only authorized personnel can use the platform. Additional roles can be set up to manage email marketing at your request.

8.2 User Responsibility & Floranext Liability

You are responsible for managing access and ensuring the security of your team’s use of the platform. Floranext is not liable for:

Unauthorized access, misuse, or data breaches due to improper management of roles, permissions, or passwords.
Non-compliance with local, national, or international email regulations (e.g., CAN-SPAM, GDPR). Ensuring compliance is your responsibility.
Any data loss or email list corruption, regardless of its cause. You are responsible for regularly backing up your data.

8.3 Termination of Email Services

Floranext reserves the right to terminate your account immediately if there is evidence of service misuse, abuse, or violation of these terms, particularly in matters related to security and unauthorized access.

8.4 Newsletter Opt-ins

Email opt-ins are automatically collected via your website and point of sale. If you cancel the service, this automatic collection will be disabled.

8.5 Email Liability and Indemnification

Floranext is not liable for any indirect, incidental, or consequential damages resulting from your use of the Email Marketing Manager, including lost profits, data loss, or reputational harm. By using the service, you agree to indemnify and hold Floranext harmless against any claims, damages, or legal fees arising from your use or misuse of the platform, including breaches of security or failure to comply with email regulations.

9. Merchant Services

See the article, Credit Card Processing Options For Flower Shops Using Floranext Websites or POS, for options. Your onboarding representative will review the options and complete the setup.

9.1 PCI Compliance

Depending on your merchant account provider your shop may be required to complete a PCI Compliance questionnaire and scan, with an occasional email survey. These items are provided and sent by your merchant account provider, not Floranext.

Any PCI compliance questionnaires or scans that may be required by your chosen merchant account provider are your responsibility to complete. Floranext requires the use of a payment gateway to securely transmit credit cards to merchant account providers to meet PCI Compliance standards. Payment gateway setup can be facilitated by Floranext but is your responsibility to ensure setup and any other fees required.

9.2 Stripe

Floranext can be connected to your Stripe account to allow payments to be accepted on your Stripe account. It is your responsibility to address issues including, but not limited to, disputes, security rules, and business settings. Please contact your Onboarding Representative to discuss pricing, compatibility, and setup needs.

Maintaining access to your Stripe login and account, including your password, 2-factor authentication, and backup codes is your exclusive responsibility. For security, Floranext cannot help with login issues with Stripe. Any login needs to be handled with Stripe support directly.

9.3 USAePay

Floranext can also be connected to your merchant account provider’s credit card processing services via a USAePay gateway. Please contact your Onboarding Representative to discuss pricing, compatibility, and setup needs.

9.4 Taxes and Other Expenses

You are solely responsible for determining what, if any, taxes or fees (“Taxes”) apply to your Transactions; and assessing, collecting, reporting, or remitting Taxes to the appropriate tax authority. We are not obligated to nor will we determine the applicability of any Taxes, or calculate, collect, report, or remit any Taxes to any tax authority arising from any Transaction

9.5 Chargebacks & Fraudulent Orders

Floranext acknowledges the possibility of chargebacks initiated by customers or financial institutions, but it is important to clarify that Floranext is not liable for the reimbursement of funds in the event of a chargeback. We do not assume responsibility for investigating chargeback claims or representing customers in such matters. Chargebacks typically involve disputes or concerns related to a specific transaction, and it is the responsibility of the customer to address these issues directly with their financial institution or card issuer.

Floranext further acknowledges the possibility of fraudulent credit card transactions, but it is important to clarify that Floranext is not liable for the reimbursement of funds in the event of chargeback or refunds due to fraud. We do not assume responsibility for investigating chargeback claims or representing customers in such matters. It is fully your responsibility to ensure that the gateway and merchant account that you choose has enabled fraud detection and fraud protection. For this reason, Floranext strongly encourages the use of the Stripe Credit Card processing, which automatically enables fraud detection to minimize, but not fully eliminate, the likelihood of fraudulent transactions.

9.6 Credit Card Surcharge

You are solely responsible for settings related to credit card surcharge and to determining the legality of any applied credit card surcharge that may be applied to transactions.

10. Customer Support

You can contact support at our help desk, which is located at https://support.floranext.com or by email at [email protected] or by phone at 415-906-2850 x2

Customer Support Hours:

Monday – Friday 6 am to 5 pm PST
Saturday 9 am to 12 pm PST

Please see our help desk https://floranext.com/hours/ for holiday and/or extended hours.

Description Of Services

Upon joining Floranext and being put on recurring billing, Business is eligible to receive the following services via phone, email, help desk, chat, and remote support.

POS

What Floranext Covers:

Support – assisting customers with questions on the use and functionality of the Floranext Point of Sale software.

Troubleshooting – system issues or functionality that is related to the Floranext POS software.

What Floranext Does Not Cover:

Desktop/Laptop Hardware – Floranext customer support does not cover the setup, connecting, installation, updating, support, troubleshooting, or configuration of hardware. A third-party service would need to be hired. If Floranext is requested to support hardware, an hourly fee will be applied. See the printer section for more information.

External hardware – Floranext customer support does not cover the setup, connecting, installation, updating, troubleshooting, support, or configuration of any external hardware such as credit card swipers, keyboards, external hard drives, etc. A third-party service or manufacturer would need to be hired or contacted. If Floranext is requested to support hardware, a monthly fee will be applied.

Browser – Floranext customer support does not support updating, clearing cache/cookies/history, etc.

Internet connection – Floranext customer support does not support the setup, connecting installation, updating, support, troubleshooting, or configuration of your internet connection. A third-party service would need to be hired. If Floranext is requested to support, a fee will be applied.

Router / Networking – Floranext customer support does not support the setup, connecting, installation, updating, support, troubleshooting, or configuration of your router/network. A third-party service would need to be hired. If Floranext is requested to support, a fee will be applied.

Image Editing and Design – Floranext support does not cover the image editing or design of photos, including product images, blog images, banners, etc. Pre-made banners will be designed by Floranext and uploaded to the customer’s Floranext dashboard.

Formatting of Transactional Emails – Floranext support does not cover the editing of any transactional emails that are sent from the Floranext system. This is the default throughout all of the Floranext instances. A request can be made to support a feature request for formatting or changes to transactional emails.

Website

What Floranext Covers:

Support – assisting customers with questions on the use and functionality of the Floranext website software.

Troubleshooting – any system issues related to the Floranext website software.

Floranext PCI Compliance – Floranext is PCI compliant and can provide shops with Self-Assessment Questionnaire D and Attestation of Compliance information upon request.

Customer PCI Compliance – Customers are responsible for completing PCI compliance requirements from their merchants. Floranext can help assist in questions regarding questions based on Floranext, all other questions need to be answered by the customer or the customer’s merchant services.

What Floranext Does Not Cover:

Browser – Floranext customer support does not support updating, clearing cache/cookies/history, etc.

Customization – Floranext Support is not responsible for the setup of the customer’s website (adding products, adjusting theme, HTML creation, creating pages, etc.

Customization of Transactional emails – Floranext does not cover the editing of transactional emails. All transactional emails are set by Floranext and should not be edited to refrain from the breaking of said emails.

Wedding/Event Proposals

What Floranext Covers:

Support – assisting customers with questions on the use and functionality of the Floranext wedding/event proposal software.

Troubleshooting – any system issues that are related to the Floranext wedding/event software.

What Floranext Does Not Cover:

Browser – Floranext customer support does not support updating, clearing cache/cookies/history, etc.

Credit Card Services

What Floranext Covers:

USAePay

Setting up/switching Merchant profiles – These inquiries will be directed to the merchant services department at Floranext.

Fraud Modules – Floranext will help assist with setting up Fraud Modules.

Troubleshooting – Floranext will help assist in support and troubleshooting of charges and refunds via Floranext & USAePay.

Stripe

Setting up/switching Merchant profiles – These inquiries will be directed to the merchant services department at Floranext.

Troubleshooting – Floranext will help assist in the support and troubleshooting of charges and refunds via Floranext & Stripe.

What Floranext Does Not Cover:

Fees related to customer-merchant services – This support should be directed to the gateway or merchant services.

Fees related to PCI compliance – Should be directed to the gateway or merchant services.

Deposit times/dates – These are to be referenced to customer-merchant services.

New Station Setup

With signing up with Floranext, two stations are included in your package price unless agreed upon with the Sales Department. See the Cost List for the cost of each additional station charge.

What Floranext Covers:

Installation – Floranext agents will schedule a time when the installation will occur. Installation includes the adding and bookmarking of URLs, login and permission access, and configuration of ticket and receipt printers.

What Floranext Does Not Cover:

Desktop / Laptop Hardware – Floranext customer support does not cover the setup, connecting, installation, updating, or configuration of hardware. A third-party service would need to be hired. If Floranext is requested to support hardware, a monthly fee will be applied.) See the Printer Section here, for more information.

Browser – Floranext customer support does not support updating, clearing cache/cookies/history/etc.

Internet connection – Floranext customer support does not support the setup, connecting, installation, updating, or configuration of your internet connection. A third-party service would need to be hired. If Floranext is requested to support hardware, a monthly fee will be applied.

Router / Networking – Floranext customer support does not support the setup, connecting, installation, updating, or configuration of your router/networking. A third-party service would need to be hired. If Floranext is requested to support hardware, a monthly fee will be applied.

Printer configuration

With signing up with Floranext, One ticket printer and two receipt printers are included in your package price. See the Cost List for the cost of each additional printer and configuration.

What Floranext Covers:

Configuration – Floranext covers one (1) complimentary configuration of printer profile to print tickets or receipts via Floranext software per station per month. Each additional configuration of a printer is an additional charge. See the Cost list for the cost of each configuration. The printer must be pre-installed and able to print documents before configuration can occur. If installation and printing do not occur before configuration, another appointment will be scheduled at that time.

Support – Assisting customers with questions on the use and functionality of printing from the Floranext software.

Troubleshooting – Any system issues that are related to the Floranext software that generates no printed or altered documents)

What Floranext Does Not Cover:

Installation – Floranext customer support does not support the installation and set up of ticket/receipt Printers. It is the customer’s responsibility to have printers installed and able to print before configuration. A third-party service would need to be hired. If Floranext is requested to support the installation of printer hardware, a monthly fee will be applied.

Google Cloud Print Configuration

What Floranext Covers:

Configuration – Floranext covers the configuration of printer profiles to print tickets or receipts via Floranext software and Google Cloud Print. The printer must be pre-installed and able to print documents before configuration can occur. If installation and printing do not occur before configuration, another appointment will be scheduled at that time.

Support – Relating to Assisting customers with questions on the use and functionality of printing from the Floranext software.

Troubleshooting – Relating to any Floranext system printing issues.

What Floranext Does Not Cover:

Installation – Floranext customer support does not support the installation and set up of ticket/Receipt Printers. It is the customer’s responsibility to have printers installed and able to print before configuration. A third-party service would need to be hired. If Floranext is requested to support the installation of printer hardware, a monthly fee will be applied.

Internet connection – Floranext customer support does not support the setup, connecting, installation, updating, or configuration of your internet connection. A third-party service would need to be hired. If Floranext is requested to support hardware, a monthly fee will be applied.

QuickBooks Online Integration

What Floranext Covers:

Configuration – Floranext covers the configuration of the integration of Quickbooks Online and Floranext. Quickbooks online needs to be previously purchased by the customer before configuration and integration. If purchasing does not occur before configuration, another appointment will be scheduled at that time. Floranext / Quickbooks Online integration only allows for one state tax and one system. If you have multiple shops, you would need to purchase additional Quickbooks online accounts.

Support – Assisting customers with questions on the use and functionality of exporting orders from Floranext to Quickbooks online

Troubleshooting – Relating to any system to the Floranext orders exporting to Quickbooks online.

What Floranext Does Not Cover:

Purchasing – Floranext customer support does not support the purchasing and setting up of Quickbooks Online. It is the customer’s responsibility to have purchased Quickbooks online and set up all settings before configuration. A third-party service would need to be hired. If Floranext is requested to support purchasing or complete the setup of settings, a monthly fee will be applied.

Support – As mentioned above, Floranext only covers the support of orders exporting from Floranext into Quickbooks online. For any other support related to Quickbooks Online, the shop would need to contact Quickbooks Online for additional support.

Time constraints

We try to limit each call to 15-30 minutes, if we expect the call to last longer than this time, we will schedule a call back at a later time so we may focus on the task.

Appointments

Floranext Support will schedule appointments based on the task and severity. Appointments will be scheduled for but not limited to printer configurations, new Station set-ups, training, walkthroughs, etc.

Appointments will be scheduled 24 hours in advance with a Floranext support agent.

Feature Requests

Floranext is always improving the software programs and will take any submissions from feature requests from shops. In regards to feature requests, we cannot guarantee this feature will be created or implemented and will go through a screening process from the Floranext Product team.

11. Limitation of Liability and Indemnification

You expressly understand and agree that, to the extent permitted by applicable laws, Floranext and its suppliers will not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses arising out of or relating to the use of or inability to use the Service or these Terms of Service (however arising, including negligence).

You agree to indemnify and hold us and (as applicable) our parent, subsidiaries, affiliates, Floranext partners, officers, directors, agents, employees, and suppliers harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of (a) your breach of these Terms of Service or the documents it incorporates by reference; (b) or your violation of any law or the rights of a third party; or (c) any aspect of the transaction between you and your Customer, including but not limited to refunds, fraudulent transactions, alleged or actual violation of applicable laws (including but not limited to Federal and State consumer protection laws), or your breach of the Terms of Service.

You will be responsible for any breach of the Terms of Service by your affiliates, agents or subcontractors and will be liable as if it were your own breach.

Your use of the Services is at your sole risk. The Services are provided on an “as is” and “as available” basis without any warranty or condition, express, implied or statutory.

Floranext does not warrant that the Services will be uninterrupted, timely, secure, or error-free.

Floranext does not warrant that the results that may be obtained from the use of the Services will be accurate or reliable.

Floranext is not responsible for any of your tax obligations or liabilities related to the use of Floranext’s Services.

Floranext does not warrant that the quality of any products, services, information, or other materials purchased or obtained by you through the Services will meet your expectations, or that any errors in the Services will be corrected.

12. Additional Fees & Charges

Sometimes we can accommodate special requests that require extra labor on our part and will be charged accordingly. Any cost associated with a special request will be communicated and agreed upon before work begins.

12.1 General Services

Deposit	varies	Equals 1-month package price
Initial Computer Setup	$0.00	Completed during onboarding, the Package includes two computers, 2 receipt printers, and 1 ticket printer.
Initial Printer Configuration	$0.00	Completed during onboarding.
First Customer Import	$0.00	Completed during onboarding
Additional Customer Import (re-import)	$100.00
First House Account Balance Import	$0.00	Completed during onboarding
Additional House Account Balance Import (re-import)	$100.00
Additional Ticket Printer	$25.00 per month	The package includes only 1 Ticket Printer, each additional ticket printer is $25.00 per month
New Computer Setup with Printing configuration	$25.00 per month	Each additional computer needs a printing configuration.
New Computer Setup without printing configuration	$0.00	Computer configuration without printing configuration
Receipt Printer Configuration	$25.00	1 Complementary configuration per month will be offered. Each additional configuration will be charged. Configuration for the Receipt printer only includes Paper formatting and preferences.
Ticket Printer Configuration	$25.00	1 Complementary configuration per month will be offered. Each additional configuration will be charged. Configuration for the Ticket printer only includes profile configuration.
Floranext Requested Support	$75.00 per hour	For any request for support that is outside the area of Floranext, an hourly fee will be applied.
Quick Books Integration	$10.00 per month
Product Catalogs & Imports
Product Catalog and Fees		Please contact Floranext for available product catalogs and fees.


Account Services
Reactivation after Suspension	$0.00
URL Change	$25.00	This only applies if the website is already live
Merchant Services
Merchant Account Change	$100.00
USAePay Monthly Fee	$25	Charged by USAePay
USAePay Setup	$100.00	Charged by USAePay
Change of CC Processing Setup	$100.00
USAePay Cancellation	$0.00

12.2 Manual Edit Costs

Manual Edits include changing dates of orders, moving orders from customer account A to B, changing dates of payments applied, changing the allocation of house account payments, removing house account credits

Misc. Manual Edits	$75
Backdate Payments	$100	Per payment
Change Ordered On Date	$100	Per order
Remove Credits on House Accounts	$30	Per account
Merge Customer Accounts	$10	Per account
Change Customer on Order	$50	Per order
Edit Cash Adjustment	$30	Per adjustment
Uncancel Order	$30	Per order
Website Customization	$40/hour