Posts tagged "content"

Is the Decline of Facebook Affecting Your Floral Business?

July 10th, 2019 Posted by Josh D Floral Instagram, Florist Ecommerce, Florist Marketing, Florist Resources, florist technology, Florist Websites 0 thoughts on “Is the Decline of Facebook Affecting Your Floral Business?”

Social media has had an overwhelming impact on human interaction since its inception, particularly in business.

Social media has changed how people obtain information, and vastly increased the volume of content that we consume. Facebook remains the most-used social media platform, but recently its title is being threatened by another social media platform focusing on images and videos, Instagram.

Origins of Facebook

Inspired by unviersity face books which contain students’ photos and basic information, Facebook began at Harvard University in 2003 as FaceMash. It creator, Mark Zuckerburg went on to open “TheFacebook” to other Harvard students in 2004.

As time passed, membership expanded to other universities, high schools, then to private companies, until it finally opened to everyone in 2006. Since then, it has slowly accumulated users, reaching a staggering 2.3 billion active user count by December 2018. As a company, Facebook, Inc. has also acquired other services, including the photo and video-sharing social networking service, Instagram, which also boasts a user count of 1 billion as of May 2019.

As two different social networking services, Facebook and Instagram compete against each other for the same audience, despite being owned by the same company. With similar features but a radically different overall focus, both services are popular all over the globe and Facebook takes the lead for most number of active users.

Image via Shutterstock

Facebook’s Decline

Over the past two years in the United States, Facebook has lost 15 million users, per a study from Edison Research and Triton Digital.

The decrease is most obvious among users aged 12-34, or teenagers and young adults. In the same age bracket and time period, Instagram showed growth, increasing from 64% to 66%. Snapchat, although outclassed by Instagram, sees the same trend across the United States and the United Kingdom.

From this data we can infer that tweens and young adults are turning to Instagram and Snapchat for their visual content, and eMarketer says the same. This does not pose a huge threat to Facebook, because they still rule the realm of social networking services. However, it will be a concern that they are losing out among younger age groups. As Facebook owns Instagram, that should soften the blow. But what does that mean for your business?

How Does This Affect Florists?

In the grand scale of things, it only slightly affects the floral industry. Facebook will remain relevant as a platform for promoting businesses for the foreseeable future, given its expansive set of tools for promotions and its largest user base compared to other services.

However, the motivation to focus on visual content becomes higher, especially for businesses whose main audience are young people, because this age group communicates most using visual content. The floral industry can greatly benefit from this traffic, as flowers speak in the same visual language. By focusing more on visuals, your floral businesses can reach your audience more easily.

Visual content is not limited to pictures, it also includes videos. Sped-up or “time lapse” videos are trending across social networks, which is a trend you can join in on with just your smartphone. You may also consider a montage of arranging the flowers for events, like weddings or parties.

Image via Shutterstock

Facebook may still be the king of social media, but in light of current trends, it’s high time for industries reliant on or benefitting from visual content to expand to other platforms.

 

Florists, have you seen a decline in engagement on Facebook? Are you using Instagram to market your floral business? Share your comments, thoughts, and ideas below!

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Floranext makes great florist software. Florist websites, floral POS, florist wedding/event proposal software, and florist technology. Let us know if you want a free demo or try our software for free here.

Stand Up to Internet Floral Order Gatherers

October 31st, 2017 Posted by Idalina Bertone Blog, Floral Order Gatherer, Florist Ecommerce, Florist Resources, Florist Websites, Florists' Thoughts 8 thoughts on “Stand Up to Internet Floral Order Gatherers”

Have you worked hard to provide quality blooms and care to all your customers, only to be forced to compete with a floral order gatherer?

It can be frustrating and discouraging for florists who invest serious sweat equity into running a flower business only to see an eCommerce company to move in and pass themselves off as local florists.

There are many different kinds of floral order gathers, from the larger, well-known wire services to ones that take over search engines. We will focus on the floral order gatherers who run search engine ads that knowingly deceive their consumers, and offer you ways to maximize your sales and eCommerce legibility without worrying over order gatherers’ paid ads to lure customers into shopping with them under false pretenses.

Image via Shutterstock

What are Floral Order Gatherers?

Order gatherers—in this case, floral order gatherers—are virtual businesses that have no intention of filling the order purchased by its customers. What order gatherers essentially do is harvest the customer’s information and payment details and then look for real local florists to fulfill the order.

Order gatherers can benefit themselves and the filling flower shop alike, right? Well, yes and no. Order gatherers only pass along a fraction of the customer’s payment, and the customer gets less of what they actually paid for.

Floral order gatherers know that they profit by sending orders to a real local florist, while you the actual florist pay for mortgage/rent, utilities, employees, and product.

Another concern is that some order gatherers are passing themselves off as local florists when in actuality they do not run a flower shop or design flowers. You likely have seen their paid ads on search engines.

Below is an order gatherer’s paid ad on Google. (We covered the name of the order gatherer as well as their website address.) If you look at this ad you can see how easily a customers could believe this is a genuine San Diego florist. There is no indication that this company has nothing to do with fulfilling their order.

Image provided by Google

A Step in the Right Direction: There have been several lawsuits filed by florists to stop these order gatherers from blatantly falsifying information on their ads regarding their location.

Image via Shutterstock

How to Beat Floral Order Gatherers

So what can you do to stand apart from floral order gathers that are taking over your area with paid ads on search engines? Unfortunately, there is no surefire way to stop them other than educating your consumers and marketing your floral business in a way in which it is not affected.

We understand that is easier said than done, however there are a few points working in your favor: floral order gatherers’ time is limited, there are more and more articles out to help consumers identify order gatherers, and consumers are wary of paying more for something only to get less.

Take these actions to brand yourself and increase your visibility as a legitimate local florist in your area, that will offer customers exactly what they paid for.

  1. Use a blog. If you have an option to add a blog to your floral website, do so and take an action on educating customers on what a real local florist offers versus a floral order gatherer. An article on your website on this topic will reach more people than visitors that just land on your web page. Besides discrediting order gatherers, this strategy will bolster consumer confidence in your floral eCommerce.
  2. Add content and write-ups. Add a gallery and write-ups of your flower business’s staff to your website to showcase you as a local florist.
  3. Consider your marketing. The advantage you have as a real local florist is that you do not have to spend a small fortune on ads that fundamentally deceive your customers you’re trying to attract. Market your flower business on social media consistently and be sure to ask satisfied customers to review your shop on Google and Yelp. The best way to do this is having links on your floral website to allow customers to easily click and review you.
  4. Use store promotions and offers. Floral order gathers offer many enticing promotions to entice customers to click and shop—refer to the search engine add above, offering 45% savings. We do not want you to give your flower arrangements away from free, however, consider running some enticing offers to get customers to click on your website. This is a great option for gaining new customers as well.
  5. Don’t forget about SEO. Your search engine optimization should be on point to compete with online businesses like order gatherers. Work with your floral website provider to make sure you are listing on the first page on search engines. Make sure your Google business page is set up and work on adding images and getting reviews. This all helpful in raising your site’s ranking on search engines.
  6. Try a Google ad. Thanks to the internet, marketing is so different today than it has been in the past. That isn’t to say that mailers don’t work, but placing a Google AdWords ad can be helpful in building your brand visibility. Start off with a lower budget, see how your conversions go, and build up from there.

Image via Shutterstock

Floral order gatherers do not play fair. There is no way to stop them completely, however, florists do have the upper hand as floral order gatherers need filling florists to make their business possible. Partner up with other real local florists and stand up to the floral order gatherers by educating your consumers. We are not saying that no florist should ever fill a floral order gatherer’s order, but it’s about time that florists get compensated appropriately for their services. Do not hesitate to ask for more money if you are filling a gatherer’s order. Florists, your expertise and resources are needed to keep floral order gatherers in business—remember that.

 

 

Florists, how have floral order gatherers impacted your flower business? Please share your feedback in the comment section below. If you have any questions please post below as well!

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Floranext Logo

Floranext makes great florist software. Florist websites, floral POS, florist wedding/event proposal software, and florist technology. Let us know if you want a free demo or try our software for free here.