Posts tagged "Yelp"

Must-Dos When Your Flower Shop Gets a Bad Review

February 7th, 2018 Posted by Blog, Florist Ecommerce, Florist Marketing, Florist Operations, Search Engine Optimization, seo 1 thought on “Must-Dos When Your Flower Shop Gets a Bad Review”

“Help, someone left me a bad review online!”

So what do you do? First, remember that any business on Yelp, Facebook, or Google may get an occasional bad review. It’s unreasonable for a florist to expect a perfect 5-star review every time. And sometimes a less-than-perfect review can actually be helpful to your floral business!

But even so, there are a few important steps you should take whenever you receive a poor review online.

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Bad Reviews Can Be Helpful!

Let’s touch on this briefly—unless all your business reviews are bad, a couple bad reviews can actually make your good reviews stand out and look better. It also shows customers that your reviews are real and creates a sense of authenticity.

And of course, a few poor reviews next to many positive ones are not going to deter customers—many shoppers are perfectly comfortable viewing a couple negative reviews as outliers.

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How Should You Respond if Your Flower Shop Gets a Bad Review?

No one is perfect or can be perfect all the time, especially in business when sometimes things happen that are beyond our control. There may have been miscommunication with the customer, late delivery, etc.

One course of action you should avoid is reaching out to the site itself (Google, Yelp, etc.) to ask that they remove a bad review. The ethics of this are questionable and it is almost always unsuccessful. Unless you know the review to be fraudulent or meant for another shop, we do not recommend this approach.

1. Respond to the Review

Regardless if the bad review is authentic you need to respond ASAP. Customers and readers (potential customers) want to see that a negative review did not go unaddressed.

2. Weigh Your Response

It is important to formulate your responses appropriately. You don’t need to offer a full refund in the poor review response, but be sure to read the review and determine the reason for the bad review—is the customer incorrect? Was there miscommunication between you? Was it simply an error on your part?

When communicating with the reviewing customer, consider the points below:

  • Don’t be defensive
  • Acknowledge the issue
  • Protect your brand
  • Highlight the positive aspects of your business in your response

 

If there was poor communication before, this could be an opportunity to make things right.

3. Offer a Resolution Offline

Always offer a resolution offline. There are many possible resolutions to a customer’s issue that can win them back for the long term. In your response, be sure to list contact information to continue the discussion privately. Below is a quick example:

Hi-

I’m the manager/owner of XYZ Flower Shop. We pride ourselves on maintaining the highest quality standards for our customers. We hope you will give us an opportunity to discuss this further. You can reach us at (235)867-5309 or email us at [email protected] We hope to resolve this to your benefit and earn you back as a customer.

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4. Don’t Beat Yourself Up

No business owner is invulnerable to bad reviews. The most important thing is to learn something from a bad review and move forward. Florists often take a bad review very personally and should not. Use a bad review to improve your business.

And remember that the online review game isn’t just about waiting for good reviews and fending off bad ones: always encourage satisfied customers to review you. For better or for worse, reviews are often read by online shoppers, so they aren’t going away.

 

Florists, how have bad reviews affected your floral business? How have you resolved a bad review? Please share your feedback and questions in the comment section below.

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Floranext offers great florist software, florist POS, florist websites and florist wedding proposal software. Our florist technology products are built by florists, for florists. Let us know if you want a free demo or try our software for free here.

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Top 8 Social Media Sites For Florists

October 18th, 2016 Posted by Blog, Florist Ecommerce, Florist Marketing, Florist Resources, florist technology, Florist Websites, Search Engine Optimization, seo 6 thoughts on “Top 8 Social Media Sites For Florists”

 top-8-social-media-sites-that-matter-to-florists

Top Social Media Sites for Florists

In this blog we want to narrow it down to the top 8 social media sites for florists and explain the Ins and Outs of their operations and why they are crucial and matter in the floral industry.

 

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LinkedIn – #8

It’s the leading social networking site for professionals, with about 200 million members, it’s a solid venue for connecting with other local businesses.

Why LinkedIn Matters to Florists

  • Easy to stay in touch with other local businesses
  • Provides a valuable backlink for your SEO
  • Customers can recommend your services on Linkedin

How to get started

  • Connect to local businesses in your area
  • Use the Facebook-like feed to post articles, remind local partners of your brand
  • Write a compelling summary about your flower shop business. (be conceded about your beautiful work and experience)
  • Have a gravitating cover image.
  • Add your products and services.
  • Ask for reviews.

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YouTube – #7

Creating polished YouTube videos is harder than on many other networks.  Upload videos of your floral wedding work or even how-to videos.  Most folks won’t discover you via YouTube, but you can host your video there and embed in your florist website.

Why YouTube Matters to Florists

  • Show off wedding videos, link off of your website
  • Great way to increase wedding sales, providing ways to promote on other social platforms by posting your video.
  • Valuable backlink for SEO.

How to get started

  • Make sure to have a Google account when signing up for Youtube.
  • Use your business name as your username on YouTube.
  • Clear description on what your video is about – “industry specific”.
  • Make video headline compelling.
  • Make sure you video is public.

 

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Twitter – #6

Twitter is less a way to get new customers and more a way to build your brand value overall and catch the attention of search engines. Tweet about newsworthy floral related items during holiday times and you may find yourself re-tweeted by media.

Why Twitter Matters to Florists

  • Participating with this social media real time giant and show your customers you’re “With The Times”.
  • Keep in touch with customers – instantly alert your shoppers of specials, news and events.
  • Engage with your shoppers, Twitter allows you to find out their likes and dislikes and have them give you feedback on your business.
  • Twitter can boost your Google ranking back to good old SEO.

How to get started

  • Use your  business username.
  • Profile image is a must.
  • Descriptive industry specific About Us.
  • Keep an important Tweet at the top of your timeline by pinning it there. Use this feature to make sure visitors to your profile can’t miss your latest news, products, offerings, or events.
  • Don’t forget your hashtags, like florist, flowers, flower design, etc (a word or phrase preceded by a hash or pound sign (#) and used to identify messages on a specific topic)

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Instagram – #5

More than any other social platform, Instagram is a great way to keep in touch with your existing customers through beautiful, artful photographs. Buyers of wedding/event work will often check out Instagram to see examples of your work.

Why Instagram  Matters to Florists

  • Keep in touch with existing customers
  • Easy to maintain
  • Adds credibility for wedding/event purchases
  • Great for SEO

How to get started

  • Determine your goals for signing up for Instagram, increasing customer traffic, selling more products, creating awareness of your flower business
  • Link your eCommerce website to your bio in order to direct shoppers to you page

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Pinterest – #4

Pinterest is a great way to showcase image galleries of your wedding/event work – collections of images at local event halls, churches and other venues will rank highly on Google – and new brides and event managers can find you that way.

Why Pinterest Matters to Florists

  • Pinterest readers use Pinterest to decide to buy and most of all book wedding floral services
  • Collections rank highly on Google – local content can help floral event/wedding buyers find your business
  • Pins last a lifetime – creating high quality, relevant pins that don’t disappear overnight
  • Great way to provide a catalog of your work – you can even embed Pinterest boards on your florist website
  • Great backlink for images and organic searches on search engines

How to get started

  • Complete your business profile (not personal account) and take your time with adding beautiful images of your work
  • Add content to your bio and include keywords for the floral industry
  • Add your location and your business website to your Pinterest profile

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Yelp – #3

Yelp’s business ratings are some of the most used by consumers to evaluate your business. Bing and Google use Yelp ratings in their search results, so it can drive lots of business if you have great ratings and reviews.

Why Yelp Matters to Florists

  • Website used most often by consumers who are looking to purchase floral products and services.
  • Provides spectacular SEO for your floral business! (We cannot express enough, this is vital for your ranking on search engines)
  • Leading customer review social platform which is proven to drive traffic to your business resulting in increased sales.
  • Integrated with Apple Maps so users could locate businesses. Making it most valuable in bringing customers to you.
  • Bing local pages showcase Yelp reviews, they have formed a relationship, these reviews are super important for your SEO.
  • Google shows Yelp reviews as organic search results.

How to get started

  • Fill your business profile completely
  • Confirm your business through a phone call to get listed immediately (may not be necessary for all shops)
  • Respond to reviews
  • Offer (nominal) discount to customers to post reviews while they are in your store

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Google My Business – #2

Formally known as Google Places, Google My Business will increase traffic to both your eCommerce online store and your physical location. This is a close #1 for Top Social media platforms – Google My Business is a must for any business owner.

Why Google My Business Matters to Florists

  • Google My Business offers a variety of benefits to a business, especially if people are searching in your specific location for your flower shop.
  • Allowing shoppers quick and easy access to  your phone number, address or hours of operation.
  • Google My Business integrates directly with Google Maps.
  • Google My Business showcases your customer reviews in Search Engine Results Page (SERP) and Google map. High star reviews help you stand apart from your competitors.
  • One of the best backlinks for maximizing your SEO.

How to get started

  • First thing is claim your page, if you have no page,  sign up with your google account at google.com/busines . Your account must be verified before it will start to show on google local pages.

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Facebook – #1

With 1.71 billion users world wide, no surprise why Facebook wins the number one spot in our blog. Facebook is vital in helping business owners manage their communications and retain their customers.

Why Facebook Matters to Florists

  • Increased exposure to your business.
  • Shows off your business portfolio and personality.
  • You can reach your targeted audience.
  • Search Engines love, love, love – did we say love? Facebook Business pages URL’s are public, making these instantly rank on search engines.
  • Get likes to increase your ranking on search engines. The more likes you receive, the higher you can rank. It’s all about popularity Florists!
  • Allows for customer reviews.
  • Increases website traffic with link posts.

How to get started

  • You haven’t signed up with Facebook? What are you waiting for? We suggest you read this while you are signing up for Facebook!
  • You must have a personal Facebook page in order to start a Facebook business page.
  • Your Facebook personal page and business page will share the same log in. (Top right corner of your personal page  select to Create Page)

 

There you have it our fellow florists, Top 8 Social Media Sites that matter to florists. Whether you agree or not, we highly recommend signing up with these social media sites today! Please feel free to post any questions or comments on these Top 8 Social Media Sites below.

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Floranext makes great florist software. Florist websites, floral POS, florist wedding/event proposal software, and florist technology. Let us know if you want a free demo or try our software for free here.