Customers search online about the things they want to buy, even if it’s a simple local purchase.
Google is not only helpful for consumers, but it’s also good for businesses. As long as you can use that to your advantage by strengthening your business’s online presence, your floral e-commerce website can succeed.
Florist Quick Guide to Google My Business
Google My Business is Google’s one-stop shop for all things online for your business. It is an online platform that contains tools where you can manage how your business will look like in Google and Google Search.
Google My Business (GMB) improves your local SEO by:
* Giving you the options to add your business and the relevant details to Search and Maps
* Viewing and replying to customer reviews
* Adding photos
What are Google My Business local Guides?
Google My Business’s Local guides allow people to contribute to the following:
*Adding information to Maps
*Updating information on businesses they are familiar with or local to them
*Adding new places to the platform.
The program differentiates individuals into tiers, depending on how much they have contributed to Maps. The goal for them is to keep Maps updated and help other people be fully informed about the businesses and places around them.
Aside from adding data, Local Guides can also add reviews to business listings. However, they are considered to be more reliable users, thus their reviews appear more frequently and on top of the reviews list.
How Can I Improve My Local Pages?
Customers who come across your business, those who make a purchase or require service can be a Local Guide. It can be hard to tell Local Guides apart from normal customers. Local Guides reviews are trusted more by people just with the sheer fact that their reviews are given priority when displaying reviews on your listing.
You cannot just pick out Local Guides from your customers and give them the best service you can. The key here is to treat all your customers the same and give the best service as much as you can to everyone.
Encourage customers to leave reviews for your business listing in Google Maps.
When receiving Positive Reviews:
*Reply to reviews in your listing
*Make sure to thank the reviewer
*Offer them to return
*Try out a new service that you might have started on your business.
When receiving Negative Reviews:
*Be polite and courteous
*State the status of the concern or issue the review was having problems with.
*Apologize for the issue or concern
*Offer to replace or fix the issue
Doing this will give people the impression that you are very mindful of the concerns that your business has and responsive to your customer base.
The tools that GMB provides are beneficial in boosting your online presence, and most especially in the local setting. Taking advantage of these tools is thus invaluable in helping out your business grow.
Florists, have you been using Google my Business: Local Guides? Please share your thoughts and comments below!
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