Top 8 Social Media Sites For Florists

In this blog, we want to narrow it down to the top 8 social media sites for florists and explain the Ins and Outs of their operations and why they are crucial and matter in the floral industry.

Check out our infographic for quick and easy reference to the Top 8 Social Media Sites For Florists!

#8 – LinkedIn

It’s the leading social networking site for professionals, with about 467 million members, it’s a solid venue for connecting with other local businesses.

Why LinkedIn Matters to Florists

• Easy to stay in touch with other local businesses
• Provides a valuable backlink for your SEO
• Customers can recommend your services on Linkedin

How to get started

• Connect with local businesses in your area
• Use the Facebook-like feed to post articles, remind local partners of your brand
• Write a compelling summary of your flower shop business. (be conceded about your beautiful work and experience)
• Have a gravitating cover image.
• Add your products and services.
• Ask for reviews.

#7 – YouTube 

Creating polished YouTube videos is harder than on many other networks.  Upload videos of your floral wedding work or even how-to videos.  Most folks won’t discover you via YouTube, but you can host your video there and embed in your florist website.

Why YouTube Matters to Florists

• Show off wedding videos, link off of your website
• Great way to increase wedding sales, providing ways to promote on other social platforms by posting your video.
• Valuable backlink for SEO.

How to get started

• Make sure to have a Google account when signing up for Youtube.
• Use your business name as your username on YouTube.
• A clear description on what your video is about – “industry-specific”.
• Make video headline compelling.
• Make sure your video is public.

#6 – Twitter

Twitter is less a way to get new customers and more a way to build your brand value overall and catch the attention of search engines. Tweet about newsworthy floral related items during holiday times and you may find yourself re-tweeted by media.

Why Twitter Matters to Florists

• Participating with this social media real-time giant and show your customers you’re “With The Times”.
• Keep in touch with customers – instantly alert your shoppers of specials, news, and events.
• Engage with your shoppers, Twitter allows you to find out their likes and dislikes and have them give you feedback on your business.
• Twitter can boost your Google ranking back to good old SEO.

How to get started

• Use your business username.
• Profile image is a must.
• Descriptive industry-specific About Us.
• Keep an important Tweet at the top of your timeline by pinning it there. Use this feature to make sure visitors to your profile can’t miss your latest news, products, offerings, or events.
• Don’t forget your hashtags, like florist, flowers, flower design, etc (a word or phrase preceded by a hash or pound sign (#) and used to identify messages on a specific topic)

#5 – Instagram

More than any other social platform, Instagram is a great way to keep in touch with your existing customers through beautiful, artful photographs. Buyers of wedding/event work will often check out Instagram to see examples of your work.

Why Instagram  Matters to Florists

• Keep in touch with existing customers
• Easy to maintain
• Adds credibility for wedding/event purchases
• Great for SEO

How to get started

• Determine your goals for signing up for Instagram, increasing customer traffic, selling more products, creating awareness of your flower business
• Link your eCommerce website to your bio in order to direct shoppers to your page

#4 – Pinterest 

Pinterest is a great way to showcase image galleries of your wedding/event work – collections of images at local event halls, churches, and other venues will rank highly on Google – and new brides and event managers can find you that way.

Why Pinterest Matters to Florists

• Pinterest readers use Pinterest to decide to buy and most of all book wedding floral services
• Collections rank highly on Google – local content can help floral event/wedding buyers find your business
• Pins last a lifetime – creating high quality, relevant pins that don’t disappear overnight
• Great way to provide a catalog of your work – you can even embed Pinterest boards on your florist website
• Great backlink for images and organic searches on search engines

How to get started

• Complete your business profile (not personal account) and take your time with adding beautiful images of your work
• Add content to your bio and include keywords for the floral industry
• Add your location and your business website to your Pinterest profile

#3 – Yelp

Yelp’s business ratings are some of the most used by consumers to evaluate your business. Bing and Google use Yelp ratings in their search results, so it can drive lots of business if you have great ratings and reviews.

Why Yelp Matters to Florists

• The website used most often by consumers who are looking to purchase floral products and services.
• Provides spectacular SEO for your floral business! (We cannot express enough, this is vital for your ranking on search engines)
• Leading customer review social platform which is proven to drive traffic to your business resulting in increased sales.
• Integrated with Apple Maps so users could locate businesses. Making it most valuable in bringing customers to you.
• Bing local pages showcase Yelp reviews, they have formed a relationship, these reviews are super important for your SEO.
• Google shows Yelp reviews as organic search results.

How to get started

• Fill out your business profile completely
• Confirm your business through a phone call to get listed immediately (may not be necessary for all shops)
• Respond to reviews
• Offer (nominal) discount to customers to post reviews while they are in your store

#2 – Google My Business

Formally known as Google Places, Google My Business will increase traffic to both your eCommerce online store and your physical location. This is a close #1 for Top Social media platforms – Google My Business is a must for any business owner.

Why Google My Business Matters to Florists

• Google My Business offers a variety of benefits to a business, especially if people are searching in your specific location for your flower shop.
• Allowing shoppers quick and easy access to your phone number, address or hours of operation.
• Google My Business integrates directly with Google Maps.
• Google My Business showcases your customer reviews in Search Engine Results Page (SERP) and Google map. High star reviews help you stand apart from your competitors.
• One of the best backlinks for maximizing your SEO.

How to get started

• First thing is to claim your page, if you have no page,  sign up with your google account at google.com/business . Your account must be verified before it will start to show on google local pages.

#1 – Facebook 

With 2.23 billion users worldwide, no surprise why Facebook wins the number one spot in our blog. Facebook is vital in helping business owners manage their communications and retain their customers.

Why Facebook Matters to Florists

• Increased exposure to your business.
• Shows off your business portfolio and personality.
• You can reach your targeted audience.
• Search Engines love, love, love – did we say, love? Facebook Business pages URL’s are public, making these instantly rank on search engines.
• Get likes to increase your ranking on search engines. The more likes you receive, the higher you can rank. It’s all about popularity Florists!
• Allows for customer reviews.
• Increases website traffic with link posts.

How to get started

• Haven’t you signed up with Facebook? What are you waiting for? We suggest you read this while you are signing up for Facebook!
• You must have a personal Facebook page in order to start a Facebook business page.
• Your Facebook personal page and the business page will share the same login. (Top right corner of your personal page  select to Create Page)

There you have it our fellow florists, Top 8 Social Media Sites that matter to florists. Whether you agree or not, we highly recommend signing up with these social media sites today! Please use our infographic for quick and easy reference. Please feel free to post any questions or comments on these Top 8 Social Media Sites below.

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Floranext makes great florist software. Florist websites, floral POS, florist wedding/event proposal software, and florist technology. Let us know if you want a free demo or try our software for free here.

 Opening a flower shop is a great career opportunity. You get to be creative and work with flowers all day, right?

Well, yes. However, there are so many other facets when it comes to opening a flower shop business. The floral industry does require much more than just designing flowers. Remember, you are selling, designing, delivering, marketing and much more!

We asked florist’s all around the world to share their most crucial advice/tips on opening a flower business. If you are thinking or just starting a floral business this will help you get answers to some of your questions.

Which is most important when opening a flower shop?

1. Location (111%)
2. Creativity (55%)
3. Revenue (52%)
4. I just like flowers (7%)
5. All of the above (63%)
6. Other (30%)

 With an overwhelming 111%, Florists have stated that location is key when opening a flower shop. So remember Location, Location, Location.

Additional Florist Expert Advice: 

• “Is there a need in your community for “Your” idea of a flower shop?” – Wild By Nature

• “Knowledge of business in general. KNOWING how to design already!” – Victorias Floral Design 

• “Driven work ethic.” – Tilted Tulip Florist

• “Social media, marketing and internet presence” – anonymous

• “A working knowledge of flower care and preparation methods and reliable suppliers.” –  The Enchanted Florist

What would you say surprised you when you opened your flower shop?

Long hours was the #1 answer by most florist’s for this question, however, there were many great responses that we believe are important to keep in mind when opening a floral business.

Additional Florist Expert Advice: 

• “How much yelp reviews really grew my business. After the first year, people calling the shop always mentioned: “I found you on Yelp”. I had more business from that then the local community that soon followed.” – Ace of Vase

• “All the prep work” – anonymous

• “The overwhelming bookkeeping if you are no prepared or don’t have enough financial experience.” – Flower Bomb

• “That many of the people who buy flowers know a lot of things about them.” – anonymous

• “How much you worry about it all and never get a true break from it. Even when on holiday, you don’t ever stop! ” – Beco Flowers

• “It’s hard work.” –  anonymous

• “How quickly the local people embraced us.” – Maureen’s Designs

• “How much of a percent wire service take for orders.” –  anonymous

• “How complicated the process was from start to finish- all the different ways something could go wrong from the weather to the shipping issues, flower care, and handling, order taking, design and delivery.” – The Flower Bar

• “How much fun it is!” – anonymous

• “The physical aspect – from collecting and packing flowers at the market to the lifting, cleaning and moving of heavy buckets.”  – Petals

 How much money do you say is needed to start your own brick and mortar flower business?

1. $1,000 to $5,000 (10%)
2. $5,001 – $10,000 (22%)
3. $10,001 – $15,000 (60%)
4. Other (102%)

Other was the #1 answer for this question with the winning budget amount $25,000.

Additional Florist Expert Advice: 

• “Depends on style location. Could be as little as $300. or as much as $250,000.” – Kelly Mayo

• “$40,000 ” – anonymous

• “Up to $50,000. You need refrigeration, insurance, vehicles. You also need to buy flowers and supplies c o d for at least 6 months before people trust you. Salaries and advertising are big unexpected hits in the first 6 months.” – Gloria’s Florist

• “I began with 15k. I would have been wiser to double that.”  – anonymous

• “The worst thing is to be undercapitalized” – anonymous

• “Purchase a shop already in operation if possible, would be what I recommend. “-  anonymous

 If you could open your flower shop today, what is the one thing you would do differently?

Do not join a wire service was the #1 answer if florists could do one thing differently. Trailing behind and almost taking over the number one sport was “Choose a better location,” with having an eCommerce website in third.

Additional Florist Expert Advice: 

• “The decor and the location to be more accessible.”-  anonymous

• “Design myself and eliminate payroll” – anonymous

• “Not take wire orders, EVER.” – anonymous

• “Web strategy and online marketing”  – Menifee Florist

• “I would go to flower school first and then open my flower shop.” – anonymous

• “I would have done more advertising to let people know I was there. Put decals on my van sooner. ” –  Mugfords Flower Shoppe

• “Coolers flush to the floor and better processing area.” – The University Florist

• “MORE WEB EXPOSURE.” – anonymous

• “Change business name” – anonymous

 What is the best part of opening a flower shop?

1. Customer Interaction (50%)
2. Money, Money, Money (3%)
3. Being Creative (45%)
4. Being Your Own Boss (62%)
5. Flowers Galore (9%)
6. Other (22%)

Florists have chosen Being Your Own Boss as the best part of opening a flower shop. Though percentages were very close, coming in at 2nd place is Customer Interaction.

Additional Florist Expert Advice: 

• “Creating something bigger than myself.” – Studio Vincca

• “Being my own boss and being able to bring my children to work with me.” – anonymous

• “Satisfying a deep desire to own my own business, and put my big business and academic knowledge to work.” – anonymous

• “Bringing smiles to people’s faces thru my creativity.” – anonymous

• “Being able to go to a job you love every single day of your life! ” – anonymous

• “Rewarding to know you could do it, pleasing customers with your products.” – anonymous

What would be your most valuable tip to someone who wants to open a flower shop?

Working in a flower shop was the most valuable tip given to someone who wants to open a flower shop. This gives new prospects the understanding and functionality of how a flower shop is operated.

Additional Florist Expert Advice: 

• “Go for it! You must always try! Do not cut yourself short with the funds when borrowing $$.” – anonymous

• “You have to be passionate about flowers and ready for hard working for many hours to open a flower shop!!!”-  anonymous

• “Service from the heart.” – Yousef

• “Control labor and cost of goods sold.”-  anonymous

• “Keep your focus on quality and customer service.” – anonymous

• “Forget the idea there is no money to be made anymore and stay way from wire services.”-  anonymous

• “Be creative, make a difference.” – Floral Factory

What is the worst part of owning a flower shop?

1. Customer Interaction (4%)
2. Long Hours (64%)
3. Demanding Work Load (49%)
4. Having To Be Creative All The Time (2%)
5. Nothing (13%)
6. Other (54%)

Long hours took the top with florists on the worst part of owning a flower shop. The long hours and the demanding workload is something each florist will experience when opening and running a flower shop.

Additional Florist Expert Advice: 

• “All of it. Long hours, Staff, Customers, Physical Demand.” – Musgrove Florist

• “Having to make all the decisions and be the boss.” – anonymous

• “You pretty much need to eat, drink & sleep it unless you have a well paid very skilled staff.” – Flower Bomb

Would you recommend someone join a floral wire service when opening a flower shop? Tell us yes or no and why.

Overwhelmingly the #1 answer to this question was no, there was a tremendous response to this question with many great florist advice.

• “No! They undersell the florist and steal their business.” – anonymous

• “You don’t have to belong to a wire service at first. Many shops are moving to a direct call system where they call other shops and offer reciprocating discounts for the shop to shop orders. A wire service is helpful when you have the high volume out of town orders or if you have inexperienced employees.” – Beco Flowers

• “No. But I’m trying to get away from them. You have to buy their software/equipment and it is over priced. In the end you really only get around 70% of the order amount. Once you take out your costs & labor there’s not much profit there.” – Tilted Tulip Florist

• “Depends on the area- But I say no in this day and age.” – anonymous

• “Nope, No longer can make money with them.” – anonymous

• “Maybe for the first year to get your name out, but negotiate the terms. Otherwise no” – anonymous

• “Yes and No. They steal your hard earn income but it is more difficult to get orders and new clients without them. They have completely cornered the floral market.” – Amazing Occasion

• “Maybe but be selective and shop around.” – anonymous

According to design, what makes the most revenue?

1. Everyday Arrangements (40%)
2. Parties & Events (17%)
3. Sympathy (84%)
4. Weddings (35%)
5. Other (16%)

Sympathy is the biggest revenue generator for florists with everyday arrangements coming in second.

What are the standard flowers, filler, and greens you order on a weekly basis for your flower shop?

• “Baby breath, wax flowers and leather leaf.” – anonymous

• “Roses! Carnations, Mums, Alstromeria Lilies & Pomps/Daisies because they last… I like when people tell me and others how long their flowers lasted. Filler flowers – Baby’s Breath for sure and one or two others. Then some feature flowers for interest…Stock, Iris, Tulips etc. depending on the season.” – anonymous

• ” We stay away from the typical standards (carnations/mums) and buy the more unique blooms. Weekly purchases include mini cymbidium sprays (so many ways to use them!), hydrangeas and seasonal flowers such as tulips in spring, sunflowers in late summer, etc.” – anonymous

What popular florist holiday makes your business the most revenue?

1. Valentine’s Day (66%)
2. Easter (0%)
3. Mother’s Day (86%)
4. Memorial Day (1%)
5. Halloween (0%)
6. Thanksgiving (1%)
7. Christmas (20%)
8. None (4%)
9. Other (14%)

Step back Valentine’s Day, With a whopping 86% Mother’s Day won the top spot with the most revenue made for a flower shop.

What are the must have florist tools when opening a flower shop?

A knife was #1 tool recommended as a must have when opening a flower shop, with Secateurs taking 2nd place. For those of you who are not familiar with Secateurs, they are pruning clippers. Good scissors were also very close to 2nd place.

“Floral tape, wet foam, containers, knives, wrap paper, cellophane, deferent wires gauge, scissors, ribbon, bows, moist and shine spray”  – anonymous

“FloraNext! A cooler is also an important investment.” – Petals Flower Company

“Knife, wire nips, pruning shears…great accounting system, telephone, the internet….and the list goes on!!!” – anonymous

“A cooler, buckets, cutting tools, containers.” – anonymous

“Computer, phones, functional front of store, good size fridge” – Carls Flower Company

“A good POS system and Website.” – anonymous

“Knives, Scissors. Clippers” – anonymous

Florist’s we are very appreciative of your participation in our surveys. We had an overwhelming response to “tips on opening a flower shop survey”. We plan to continue surveys as your expert tips and advice is so helpful to our readers and for new and upcoming florists who are considering or opening a flower shop.

Please share any feedback you may have on Opening A Flower Shop in our comment section below.

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Floranext makes great florist software. Florist websites, floral POS, florist wedding/event proposal software, and florist technology. Let us know if you want a free demo or try our software for free here.

Mother’s Day (or should we say Mother’s Day week) is the busiest and potentially the most profitable holiday for the floral business owner.

Having a strategy in place to make the most profit is essential in reaping all the benefits of this busy flower purchasing holiday. In this blog, we will go over a checklist to help you through Mother’s Day and make sure you dot your i’s and cross your t’s.

image via pexels.com

#1 Employee Scheduling & Duties:

• Gather your employees and provide what is expected of them for Mother’s Day week.
• Make sure everyone knows their set times and days to work.
• Hire extra help and offer them a day to come in. (This should be done before Mother’s Day week to go over their job descriptions.)
• Make sure to reiterate how important it is that everyone show up to work during Mother’s Day week.
• If you are hiring extra drivers, discuss with them whether you require them to use their own vehicle.

image via pexels.com

#2 Flowers & Supplies:

• Start looking around for supplies, containers, baskets, vases and so on. Visit your local flower shop supplier. However, do not forget to also visit discount home stores and dollar stores. You can find some great unique items there!
• Order you Mother’s Day Flowers early from your supplier to get the best value. Keep in mind, if you are new to the floral industry, Mother’s Day spans for a week – not a day. So order enough flowers!
• If you are comfortable, get your flowers through a floral auction. These offer great discounts when purchased in large quantities.
• Make sure to order flowering plants, orchids and dish gardens. These are great sellers and require very little work.

Flower Must-Haves For Mother’s Day:

1. Alstroemeria
2. Carnations
3. Daisies and Poms
4. Dahlias (if possible)
5. Freesia
6. Roses
7. Garden Roses
8. Sunflowers
9. Gerbera Daisies
10. Tulips
11. Lilies
12. Orchids
13. Hydrangeas
14. Delphinium
15. Calla Lilly
16. Lisianthus (if possible)
17. Stock

Filler Flower Must-Have For Mother’s Day:

1. Baby’s Breath
2. Limonium
3. Queen Anne’s Lace (if possible)
4. Statice
5. Thistle
6. Wax Flower
7. Lilac
8. Buttons/ Pom
9. Matsumoto
10. Monte Casino – Aster
11. Trachelium

image via pexels.com

3# Floral Website:

Much like any flower industry holiday, it is important to have your floral website ready and reflecting Mother’s Day in early April. If you have great Easter sales, it is OK to do this right after Easter.

• Make sure you have a clear Mother’s Day Policy and shop hours on your floral website. Clear return and substitution policy is also a must!
• Mother’s Day products should be displayed throughout your website. Add these wherever possible.
• Have an easy way for customers to order Mother’s Day products. Use a “Call To Action” (example: a “Shop Now” Button) or clear image/banner/button that says Mother’s Day Flowers.
• List special Promotions. This is a great way to encourage customers to shop early before Mother’s Day week.
• Make sure you update your product pricing to compensate for your costs.

Images via pixabay.com

#4 Prepping & Showcasing

Prepping in a flower shop can be fun! Okay, not so much. However, prepping is most important in ensuring long lasting arrangements so please be vigilant about prepping your flowers correctly.

• Prep your flowers when they arrive. How to Prep Flowers 
• Get ahead of the crowd and cut any ribbon needed. Gather up your gifts and display them neatly.
• Green any vases, baskets or containers you can ahead of time.
• Make sure your flower shop is clean and displays an inviting atmosphere with beautiful decor and lots of great impulse gifts to add on to flower arrangements.

image via pexels.com

#5 Week Of Mother’s Day:

• Work a day ahead. Fill any orders for next day the day before. Working a day or two ahead will allow you flexibility just in case there are many last minute orders.
• Make sections for Delivery drivers by areas and add finished flower arrangements to this area with the date of delivery that is bold and clear.
• No wastefulness! We do say this a lot. With the abundant supplies and flowers in the shop, it is easy to get sidetracked and be super wasteful. This is a “No No.” Everything thrown on the floor that can be used should be. Wasting or throwing out even a good pin or wire is considered money out of your pocket. Please be sure to express this to your employees.
• Check you sales totals daily not at the end of the week.
• Make sure you re-stock your impulse buys on your front counter to sell in addition to flower arrangements.

image via pexels.com

Mother’s Day Checklist Tips:

1. If you can, keep a standby driver at the shop to handle new orders for delivery.
2. Wear comfortable clothes and shoes. It’s best not to wear open toe shoes. This can also be an insurance liability in some areas.
3. Make sure you eat breakfast, lunch and dinner. Do not skip meals.
4. Do not sweat the small stuff. Regardless of how hard you try, there may be a complaint here or there. Do not let this get you down. It’s the nature of the business.
5. Try to enjoy Mother’s Day week by keeping a journal of all the funny things that happen or mishaps that take place to reflect on for next year.

We would like to wish all florist a very lucrative and successful Mother’s Day holiday!

Florists, do you have any great Mother’s Days tips to share with our readers? Please post any of your Mother’s Day tips or feedback below.

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Floranext makes great florist software. Florist websites, floral POS, florist wedding/event proposal software, and florist technology. Let us know if you want a free demo or try our software for free here.

 Every business owner with a website (florists included) should be aware of Copyright Trolls!​

Understanding how Copyright Trolls work can save you hundreds if not thousands of dollars. If you have never heard of Copyright Trolls then you must read this blog. Many businesses/florists learn too late and are charged steep fees. In this blog, we will get down to the nitty-gritty on Copyright Trolls.

So what are Copyright Trolls? To explain this, let’s first explain what a copyright is.

image via pixabay.com

What Is A Copyright?

You may have seen the c with the circle around it (like this – ©). This is known as a copyright.  A copyright is a legal right to the owner of the original work. The original work copyright protects the artist in the following publications:

• Print
• Publish
• Perform
• Film
• Record
• Import & Export

Good to know: Some works may not have a copyright but a license. A license grants other people to use the artists work by strict agreements and a fee.

image via pexels.com & clipart

So what is a Copyright Troll?

Here it is – a Copyright Trolls owns © copyrights or licenses. But here is the catch, they have no intent to use the work they own.

• They search the web and find their copyright/licensed material.
• Threaten any user (such as a business) with fees for using their images without approval.
• They do not give up until they get some compensation as this is their main objective and how they make their money.

image via pixabay.com

How does this affect your Flower Shop?

Copyright Trolls are internet based so let’s focus on the pictures you are currently displaying on your floral website.

• Did you take these pictures yourself and post? If so, no need to worry about Copyright Trolls.
• Were the pictures provided by your website hosting company? If so, you are again clear of Copyright Trolls.
• Did you copy these pictures off an internet website, search engine or social media site? If YES, remove immediately, regardless of what kind of picture it is. This is exactly what Copyright Trolls are looking for.

We do understand that when pictures are saved and copied by owners to their websites it is not with malicious intent. Most people just do not understand that Copyright Trolls exist. However, for those who have been hassled by Copyright Trolls, this is a very costly and serious issue.

image via pixabay.com

What Images Should You Use? 

Before you copy a picture you like on to your website, make sure that it is not copyrighted and you are able to use it freely without repercussions.

• Use websites that offer free images or Creative Commons licenses.
• Pay for images using stock photos from a stock photo company.
•  If you are using the image for selling a product on your website make sure the license allows for that use.
• If you don’t know if an image is copyrighted, just ask! Many artists/companies would be happy to talk to you about the work in question.
• Best Option – take your own pictures of your work. With cameras everywhere now it is not so hard to take a quality picture.

Tip: We like to point out that some images you like may cost a bit but it is certainly worth to pay the small price tag to have the look and feel you are going for and save yourself the hassle of dealing with Copyright Trolls.

image via pexels.com

How To Fight Copyright Trolls

Once a Copyright Troll locates a picture on a website that is © (they have websites that locate these pictures on anyone’s website across the world), they will bombard you with threatening letters to pay a lump sum or else suffer litigation. If letters are not responded to, they will file claims for damages. This is such a hassle! Remember this is their daily job, they have nothing else to do but send you letters and make you pay.

The Online Copyright Infringement Liability Limitation Act – known as OCILLA – has some great advice to follow:

Let’s say you post © images on your website, you can protect yourself from claims under   Digital Millennium Copyright Act ( DMCA).

• No actual knowledge of copyrighted content on your website.
• No money is received by posting the copyrighted image.
• Removing the copyrighted image quickly once notified.

Florists lets us know any feedback on Copyright Trolls you may have. Share in the comment section below.

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Floranext makes great florist software. Florist websites, floral POS, florist wedding/event proposal software, and florist technology. Let us know if you want a free demo or try our software for free here.

 Are you one of many florists who does not understand the concept of blogging? Don’t worry, you are not alone!

The word “blog” actually was constructed of two words ” web and log” and called weblog. A few years later it was shortened by Peter Merholz who referred to weblog as blog.

Writing a florist blog is a more informal way of writing that should be updated regularly on a web page. It is up to the writer to blog about the content and topics that resonate most with them or their industry.

image via pixabay.com

 Why is florist industry specific blogging so important?

Because it is the most cost effective marketing tool for your floral business.

• Helps drive traffic to your floral websites.
• Increase the value of your floral website.
• Helps your flower shop create a following.
• Helps your flower shop become a leader in the floral industry.
• Increases your SEO (search engine optimization).

Tip: Google loves blogs, especially with specific industry keywords. Use florist, flower shop, floral, wedding bouquets, and birthday arrangements, you get the idea.

image via pexels.com

What Florists Should Blog About

Florists, you may actually blog about anything and everything. The most important thing here is that you’re blogging about the floral business or anything related to increase your brand value.

Think about blogs you have read lately, and what lured you to click on them. If you are still experiencing writer’s block, below are a few proven captivating titles to grabs readers attention.

“How To  Guides or A Way To Master…” – Any blog offering instructions or “how to” are very well received. These blogs offer readers a solution to what they are looking to accomplish.

“Tip And Tricks” – Another way to title a “how to guide “.

“Secrets Revealed ” – We all love secrets and these blogs get some of the most clicks.

“Trend Blog”-  Write about upcoming trends or wedding trends. These are also well received, make  sure to add captivating images to this one.

image via pexels.com

How To Write A Florist Blog

1. Your current florist website provider should have a platform for you to add a blog. We want to keep the blog on your actual floral website so that you can turn visits into potential sales.
2. Think of a topic (floral specific) that you are passionate or knowledgeable about.
3. Pick a gravitating title, remember this is what entice’s readers to click on your blog.
4. Make it personal if you can use “I” or “my” which is read well on social media sites.
5. Start your florist blog with an introduction.
6. List out the main key functions of your florist blog with readable titles and outlines.
7. Add a closing and do not forget to ask for readers participation and allowing for comments to be added to your blog.
8. Add images to your blog, images make blogs more user-friendly and interesting.
9. Link your blog on all social media platforms. Do not forget to pin to your board on Pinterest!
10. If you can, write a 1000 word blog at least, which gives you a better chance of improving your rankings on search engines.

Tip: Take a good look at this blog and notice how often the keywords florist, floral and flowers are used, this is not a coincidence but rather added strategically for SEO. 

Florists have you posted a blog that has had huge success or do you have a question on blogging? Post your comments and questions below.

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Floranext makes great florist software. Florist websites, floral POS, florist wedding/event proposal software, and florist technology. Let us know if you want a free demo or try our software for free here.

Florists now is the time to gear up and prepare – Valentine’s Day is approaching at lightning speed!

 It is important to be ahead of the Valentine’s Day flower rush! Valentine’s Day is one of the busiest and possibly the most profitable holiday of the year, compared to Mother’s Day.

 In this blog, we will create a step by step checklist to make it easier for you to maintain organization and increase profits in your flowers shop for a smooth, successful Valentine’s Day.

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Flower Shop Appearance

(Best implemented early to mid-January)

Valentine’s Day Decor: Take a look around and make your flower shop ooze love! Customers respond to seasonal and holiday decor, so go ahead and add your special touches. Create a beautiful window display if feasible. The key here is to create an inviting atmosphere, all while reminding customers Valentine’s Day is approaching.

Image via pexels.com

 Flowers & Supplies

(Best implemented before mid-January)

Order Flowers: We encourage you to order your flowers early from your suppliers, ask for price breaks and be sure to order all you need but do not over order. Remember, Be Smart, Buy Smart!

Try A Flower Auction: Due to large quantities, you must buy in order to get a great deal, this may not be a good option for all year long but great for Valentine’s Day. Look into getting roses for a super value and again ordering early is key.

Order Supplies: Make sure you have good tools, and all the prep supplies you need (wire, tape, oasis, flower food, etc). Besides your tools and prep supplies, you will need vases and containers. Order your standard vases and shop around home decor stores for unique finds for great deals.

Order Add-Ons: Do not forget to order updated plush, candies, chocolate, balloons and candles. Anything is really up for grabs and can be an add-on. Cross-selling creates huge profits and these items generally last from year to year. If you can, invest in quality products and watch them sell.

Image via pexels.com

Floral Website Checklist

(Best implemented before February, 1)

Ideally, it is best to have your floral eCommerce all set and ready for Valentine’s Day before the first of February.  However, it is never too late to do a few website renovations that will attract customers. Remember to implement some Valentine’s Day keywords for your SEO.

Website Products: Start with your Valentine’s Day product images, these should be displayed throughout the website in various pages. You may certainly add Valentine’s Day products to your Best Sellers, Birthday and any other pages you like. The key here is to add a few products sporadically on different pages, all while keeping your Valentine’s Day page.

Call To Action: Great practice is to have a call to action on your floral eCommerce.  Add a “Shop Now – Valentine’s Day Flowers” which will direct customers where they need to go. Make sure  Valentine’s Day is clearly shown on your menu nav bar so customers have easy access to the page.

Clear Valentine’s Day Policy: If your policy is somewhat hidden on your website, now is the time to post it more clearly. It is a great idea to post a delivery policy as well as it is impossible to deliver everyone’s arrangement at a set time. Picking a time range is always best (Valentine’s Day Delivery – Guaranteeing between 9:00 am – 5:00 pm). This is also something that can be posted on your website top bar.

Promotions: We encourage adding an early bird special. Unlike other holidays, Valentine’s Day is one day which can get very busy. Having customers select a different delivery day spreads the holiday throughout the week. Offer a free delivery or percentage off for anyone who opts for delivery before February 14.

Pricing: If you are charging more for Valentine’s Day flowers, make sure your floral eCommerce has holiday pricing set.

Image via pexels.com

Valentine’s Day Employee Checklist

(Best implemented before February, 1)

Employee Scheduling: Discuss what is required from your employees as far as their scheduling goes. Most flower shop employees understand the importance of this holiday, have a clear understanding of days and times they must work.

Cross-Selling & UpGrades: Valentine’s Day is a such a busy holiday in a flower shop that sometimes cross-selling or upgrading is not even thought of. We encourage you to make upgrading and cross-selling mandatory in your flower shop. The difference is astronomical in profits, every employee should offer a customer more with every sale.

Extra Help: Hire any extra help you need this week, front counter help, designers, and delivery drivers. Make sure to go over all that is required including scheduling.

image via pexels.com

Valentine’s Day Prep Checklist

(Best implemented after February, 5)

Prep Your Flowers: When your flower supply arrives, be sure to quickly prep all your flowers, do not cut corners. Prepping is the key in selling beautiful long lasting flowers. How to flower prep.

Supplies: Cut your ribbon ahead time for quick access. Line up all your codified containers and make sure you have enough, same goes for pics, pins, plush, candies and so on.

Get To Greening: Practiced by many florists, green vases before the holiday. Greens are very long lasting, doing this ahead of time will save you some valuable time (be sure to keep in cooler all pre-greened containers and vases).

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Valentine’s Day Week Checklist

Get Your Display On: Create bundle deals and display them throughout the shop. Add special offers for roses purchased with plush, candies, or any combination. Make sure these are visible for easy purchase for walk-in customers.

Single Roses: A big seller from many florists has been the single wrapped rose. Pre-make tons of these and place them at your front counter. These sell quickly and most customers will almost always purchase an add -on to go along with the single wrapped rose. Be sure to display them close together.

Tip: Wrap single colored roses as well. Customers love these, with the color pink trailing right behind red. 

Delivery Route: Look over the orders you currently have and make a set plan with your drivers on what areas they are delivering to. Remember more orders trickle in the day before Valentine’s Day and day of, so be as organized as possible, with the delivery routing for each driver.

Tip: If you can, we advise having a standby driver at the shop, this driver will handle all new orders that come in on Valentine’s Day.

Attire: Why a section on attire? We want you to be comfortable! Please wear proper shoes. Do Not allow employees to wear open toe shoes, this can be an insurance liability.  Be comfortable and wear closed toe shoes.

Do Not Be Wasteful: With the orders piling up it is so easy to be wasteful, make sure to use what you need. Amazing how many flowers and supplies are simply thrown on the floor and then thrown out. Discuss the importance with your employees on not wasting products, this all cuts into your bottom line profits.

Watch Your Finances: You are exhausted we get it, however, please be sure to check your daily sales for each day leading up to Valentine’s Day. Keep clear reports on all accounts payable and accounts receivable.

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Valentine’s Day Checklist

All the preparations have paid off! Valentine’s Day is here!

Everything Will Be Great: Florists by nature tend to be perfectionists. Our advice is everything will come together. The day will fly by so enjoy it, focus on your task at hand rather than feel like you have to be doing everything.

Keep Up The Sense Of Humor: Do not sweat the small stuff. Things can happen and they are all part of the Valentine’s Day flower shop process.

Treat Employees To Lunch: This is great for the fellowship in the flower shop and also keeps employees from venturing out for lunch.

Delivery Confirmations: If you participate with a floral wire service, be sure to confirm all your delivered orders. Doing so will keep you from being charged high non-delivery confirmation fees. Most floral wire services have a time that they need to be confirmed by, so please do this accordingly.

Florists, have any great Valentine’s Day tip to share with our readers? Please post your feedback below, as it is so important to us! We would like to wish all florists a very lucrative and successful Valentine’s Day!

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Floranext makes great florist software. Florist websites, floral POS, florist wedding/event proposal software, and florist technology. Let us know if you want a free demo or try our software for free here.

A Florist Guide to Planning Your Year

The floral industry, a fast-paced business, that’s ahead of seasons & holidays.

To most florist’s, planning the year is second nature, however, it always helps to have a set plan to organize everyone’s duties. In this blog, we present an easy guide for all your floral yearly planning.

image via pexels.com

January can be a slower month in the floral industry, however, there are loads to do. This is a great month to focus on your flower shops organization and marketing planning.

• Start a blog: This is a great way to increase your SEO, a simple how to blog will do wonders for your search engine visibility and keep the buzz going on your social media.

• Tip: “How to” blogs are the most searched, so anything with tips and tricks will be well received.

• Review your last years Valentine’s Sales: Start ordering your flowers for Valentine’s day. Ordering early equals savings, so make sure to order enough, and everything you need. Do not forget to order your add-ons, these are money makers, plush, chocolate, candy, and anything you wish to sell.

• Tip: If this is your first Valentine’s day, do not over order, this may be tricky, but set up a set amount you will order and see how your sales go. You can always get more in a pinch.

• Decorate Store & website for Valentines: Start the 2nd week of January, make a spectacular Valentines display in your store and also make sure your eCommerce store is ready for the early bird sales.

• Sign up for wedding sites:  If you are already signed up great, if not, now is a good time to sign up for wedding sites to promote your wedding floral business. Here are few you should consider, The Knot, Wedding Wire, My Wedding.

image via pexels.com

Buckle down for this short fast paced month! Although slow to start,  it is a good idea to have everything in order before the rush.

• Employee Management: Go over all employee scheduling and duties in the first week of February. Make sure you have hired all your new holiday help and that everyone understands their tasks for Valentine’s day.

• Tip: Good time to also rent extra delivery vans if needed.

• Promotions: Offer pre-Valentine’s day delivery promotions.  The idea here is to spread the wealth of this Valentine’s day and not be constricted to just delivering on February 14. Offer generous promotions on your flower shop website, post on social media and of course make sure they expire a few days before Valentines.

• Take care of yourself:  During this busy month, it is important to rest and take time for yourself. Encourage your employees to do the same and wear comfortable clothes, comfy shoes, and eat please, it’s amazing how many florists do not eat when they are busy. Being organized will alleviate most of the Valentines day pressure, so make sure to be well nourished and comfortable.

• Tip: Start a flower shop with a holiday diary. We know sounds corny, however it’s amazing what can be learned from holidays by just writing it down. Yes, you have your gross receipts, but how about mishaps, or comical happenings that are not noted, these are all so important and good read before the holidays.  

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March can be the most rewarding month in the floral industry, it gives florist time to relax and get ready for new beginnings with the coming of spring.

• Finance Review: With the first quarter almost through, now is a good time to get a grasp on your profit and loss for January and February. Add notes about what you may do differently next year, a  good thing if you have started the flower shop diary.

• Spring Cleaning:  The #1 season that is most anticipated by customers is spring, especially if you live in the colder weathered areas, it is never too early to start bringing out this season. Start refreshing your flower shop and get ready for spring with beautiful decor and showcasing.

• March Sales Madness: As florists, we know march can be hit or miss with sales, so start a campaign and sell your products customers love, try a Free with purchase or half-off sales. make this a yearly ritual if this works for your business.

• Order your Easter flowers & plants! It’s always good to get ahead, start an order for your easter flowers and plants. Again ordering early equals savings from your suppliers and you also have the best selections.

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Ready or not Mother’s Day will be here before you know it! Take April as a month to prepare for the #1 florist holiday.

• Order Mother’s Flowers & Supplies:  Make sure to order those beautiful containers and Mother’s day flowers with your supplier. Good time to order is early April.

• Showcase your plants: If you are selling plants, now is a good time to showcase your flowering plants, this creates such a welcoming inviting atmosphere for customers. If you can move some outdoors, this is great for some curb appeal.

• Promotions & Marketing: We recommend you start promoting after Easter to generate some early bird sales for Mother’s day. Post on your social media and website, this will help boost your SEO. A great marketing tip is to offer a giveaway, maybe a gift basket, or free flowers for a few months, and have customers fill out their information when they make a purchase.

• Employee Management: It’s that time again to make sure to hire the extra help you will need for Mother’s Day. Make sure all current employees understand their schedule and duties.

• Tip: If you are new to the floral industry, then a good to know tip is that Mother’s Day is the #1 floral business holiday, customers order throughout the week rather than one day. Be prepared with help, lots of flowers, and beautiful containers. 

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May, what a great month for the floral industry! With one of the top selling holidays, this month starts off slow and quickly picks up in a super-charged way, so always good to be ready.

• Take a look around: Do a quick glance, does your flower shop look appealing to you? Make sure you use a critical eye and take it all in, the sound and if possible even the way it smells. Customers are drawn to a beautiful environment, it has proven to make them feel relaxed and comfortable, which will help increase those sales!

• Employee training:  The first week of May is a good time to discuss employee customer service, the cross-selling, and up-selling of products. Make sure your employees are polite and offer customers upgrades and add-ons with their purchase. This is an easy way to almost triple your profits.

• Offer prom promotions: Proms are a way sure to make sales. Build relationships with future long time patrons. Offer a referral discount.

• Examine your finances: After the Mother’s day rush now is a good time to sit down and see whether or not you made a profit, be sure to calculate all costs and include any spoilage or waste. Keep notes on what you would do different next year.

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Oh June, what a lovely month! For some, the commencement of summer and a chance to organize all your floral business needs. June is the most popular month for weddings with September and October in a close 2nd. Florists are pleasantly surprised on how busy June can get with weddings and graduations.

• Refresh your floral website:  Update your flower shop for some summer specials, make sure you’re wedding galleries are up to date with great content and keywords.

• Offer promotions: Teacher gifts and graduation promotions are a great way to bring traffic into your flower shop. Be sure to post these on your floral website and social media.

• Order retail products: This is a great time to order some fresh new stock to get customers to flock to your flower shop. There is nothing you cannot sell, so think outside the box, What is popular? Candles (certain brand), skin care, plush, home decor, makeup, even unique greeting cards. Brand your flower shop!

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We like to call July,  “a month of organization.” This month can be on the slower side,  so it’s very important to get your flower shop in order with beautiful displays and heavy on the marketing.

• Write a blog: We know this is listed in other months above, however,  July can be a slower month.  If you have time to write a How To Blog, or anything that inspires you, think about things you search for, read,  and watch as your SEO sky-rockets through the roof.

• Social media: Take some time to focus and revamping your social media communities. Add content and images and don’t forget the hashtags #, Again all this for top placement in Social Media.

• Tidy up your flower shop: By tidy up we mean clean, scrub, wash, organize, label, etc. Freshen up your floral space!

• Browse your floral supply stores:  July is a great month to look at products in your floral supply store, you can find great deals on holiday items, it is a great time to stock up.

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August can be one of the slowest months in the floral industry. we ask that if you are slow, to try implementing new ways to market in your flower shop.

• Newsletter: Email, mail, or both! Send out a newsletter to your customers offering special savings.

• Start a workshop or floral party! Get busy with hosting a floral workshop, kids floral birthday parties, and much more. This can lead to great profits and new patrons at your flower shop.

• Start preparing for fall!  Get your flower shop ready for the most popular season, create beautiful displays, order new inventory and go for it! We recommend doing this the second to the last week of August. Don’t forget your fall marketing!

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Flowers sales in September pick up rapidly towards the middle of the month. Customers are now back to their normal routines with the kids back school and weddings start to pick up.

• Order fall flowers and Plants: Stock up on your seasonal flowers & plants.

• Revamp your floral website:  Add the season touch to your floral website with fresh new content and images. Use proper keywords, specific to the floral industry for SEO advantage.

• Launch and Adwords Campaign: If your budget allows, try launching an Adwords campaign for more clicks to your eCommerce store. Be sure to set a budget and stick to it as this can get expensive. adwords.google.com

• Keep up with your blog: Now that you are pro, how about writing a seasonal blog or fall wedding blog? We cannot say this enough, blogs are so powerful with SEO.

• Note: Canadian florists, September is a good time start ordering flowers and supplies for Thanksgiving.

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October offers some great sales in the flower shop business, now is a good time to start orders on any extra stock supplies and get them at a discount for future use.

• Prepare for the holidays: The holidays are just around the corner, shop around for the best deals on all your flowers, and supplies for the holidays. Also, shop around for holiday products to sell at your shop.

• Employee Management: Go over your employee scheduling and see if you will need extra help for the holiday season.

• Open House: Host a holiday open house showing off your latest products and floral designs.

• Floral Expo: Take some time to visit a flower expo in your area, take your employees, this is a good way to stay current with the new trends, and first dibs on new products.

• Note: October is a very popular wedding month with most wedding proposals in December. Think of launching a Wedding Package special on your website during this month.

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Tis the season for flower sales, November all in all is a great month for flower sales. Customers are getting into the giving mood.

• Market the holidays! Add promotions to your floral website and do not forget about your social media!

• Start greening: Green those Thanksgiving centerpieces ahead of time, add any taper or candles and put in the cooler for a quick way to add flowers as sales role in for thanksgiving.

• Decorate for the holidays: Time for Christmas cheer, create eye-appealing displays and make sure your flower shop is festive. If you can make a beautiful Christmas window display or storefront display to bring in curious shoppers.

• Offer incentives: Offer black Friday or Small business Saturday deals,  “buy ones get ones” are great offers, even if it’s just a couple hours that day. Having a great deal with a cut off time is a good way of creating hype and traffic into your flower shop.

• Tip: Do not forget to revamp your eCommerce for Christmas and update your social media

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Many florists around the world enjoy huge flower sales during the Christmas holiday. Although in some parts of the United States, florists have seen a decline in their floral sales during Christmas, this month is quickly picking up and still trailing as the third best month for floral retail sales.

• Employee management: Set exceptions for your employees on selling upgrades and add-ons for each customer’s order. Review scheduling and days you are closed.

• Christmas Greens: Mentioned above, it is also a good idea to green your arrangements ahead of time for Christmas. Take time to do this early before the holiday rush.

• Offer Discounts: Sometimes offering a discount too early for Christmas can become forgetful to customers who may not be ready. Post Christmas discounts during this month and make sure to have an expiration time or date.  Great discounts are gifts for parents, teachers, corporate and the person, who has everything. Flower still remain the perfect gift.

• Tip: Do not forget to market to businesses. holiday parties are huge, so offer incentives to have them book with you for their flower needs. 

These are just some examples and a helpful guide for florists to plan out their year. Florists do you have any tips or must do’s for a specific month? Please share in the comments below with our readers.

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Floranext makes great florist software. Florist websites, floral POS, florist wedding/event proposal software, and florist technology. Let us know if you want a free demo or try our software for free here.

THE RESULTS ARE IN!

 Floranext Mother’s Day 2016 Survey Results

Thank you to all the Flower Shops that participated – your feedback is valuable in helping other florists and new upcoming florists.

Overall the results were good – an up year for many florist! But many were closed on Mother’s Day and didn’t advertise?! Hope your flower shop was one of the many that had a booming Mother’s Day. 

Areas Surveyed

U.S. & Canada-Florist-Locations

Compared to Mother’s Day 2015, were your sales higher or lower?

Higher
Same
Lower 



All Shops
59%
17%
24%

What category of Mother’s Day 2016 orders was most successful for you?

Phone
Walk-In
Website



All Shops
47%
22%
29%

Which category of Mother’s Day 2016 orders was the least successful

Walk-In
Phone
Website



All Shops
49%
34%
17%

Did you rent/use extra vehicles this Mother’s Day?

Yes
No




All Shops
55%
45%

How many unsatisfied customers did you have this Mother’s Day (if any)?

1-3
None
3-5
5+



All Shops
52%
39%
6%
2%

How many extra employees did you hire for this Mother’s Day?

None
3-4
1-2
5+



All Shops
52%
17%
16%
15%

Were you open on Mother’s Day Sunday?

Yes
No




All Shops
62%
38%

What were your main advertising methods for Mother’s Day?

Online
Email
None
Other
Local News
Coupons



All Shops
29%
22%
21%
17%
13%
1%

Was the weather a factor in Sales this Mother’s Day?

No 
Yes - it Helped
Yes - it Hurt



All Shops
63%
26%
9%

If you could give ONE Mother’s Day tip to another florist what would it be?

(Write in choice – Top 7)

1. “Plan ahead work ahead.”

2. “Narrow selections- make it easier for customers to choose.”

3. “Make sure you have enough staff to handle all the orders & deliveries.”

4. “Create Mother’s Day Specials add-ons.”

5. “Be friendly.”

6. “Advertise and promote for Mother’s Day.”

7. “Train your staff – everyone should know their job.”

We hope you have enjoyed these results – If you see a tip we have left out that is important, please share it below.

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Floranext makes great florist software. Florist websites, floral POS, florist wedding/event proposal software, and florist technology. Let us know if you want a free demo or try our software for free here.

What can your flower shop learn from Starbucks?  It’s simple: Every single customer interaction must be a positive one! Is it possible?  Absolutely!  You need to make it a point to handle all customers even your dissatisfied customers with excellent customer service!

To achieve stellar customer service, your flower shop needs to begin with a set of company policies and procedures that are used by each and every staff member.  These policies should handle everyday customer interaction as well as how to handle dissatisfied customers.

Training Flower Shop Employees with Starbucks’ LATTE

Looking for a method on how to make dissatisfied customers, life-long customers?  Look to Starbucks Latte method. Starbucks trains it’s employees with one easy-to-remember word “Latte.” Every flower shop or retail business can benefit from these principles to solve customer problems:

image via pixabay.com

L = Listen – Listen to the customer

A = Acknowledge – their complaint. This underlines that you understand their issue and helps the customer to clarify

T = Take action – by solving the problem

T = Thank them – “Every complaint helps us do better”

E = Explain – why the problem occurred

8 Tips – Building Your Flower Shop Customer Service Policies

You don’t have to start from scratch building your customer service policies. Here are eight proven strategies to use in your flower shop:

image via google.com

1. Smile, smile, smile…
Every customer interaction should start with a smile and employees always polite and professional be it in person, over the phone, in an email or on social media.

2. Greet in-person flower shop customers pleasantly and quickly.
Make sure everyone that enters is greeted with a smile and a hello.  That means everyone, have you ever been in a store and the customers before you and after you are greeted by the staff and you are just ignored? It doesn’t make a good impression about the store, does it? Only positive experiences at your flower shop!

3. Anticipate florist customer needs constantly.
Go the extra mile with foreseeing what customers need before they even know they need it!

Examples include:

• If they’ve ordered a large balloon bouquet, offer to bag it for transport and recommend a larger vehicle.
• If they are carrying out vased flowers, offer a box to help keep vase upright in the car.
• Set expectations of how frequently they’ll need to add water to their vase or plant.  Make sure all of your employees use the same information.
• Supply flower food packets for free when needed.
• Do they need assistance to their car?

4. Build a rapport with each customer.
Use a florist point of sale that will allow you to take internal notes on your customers to help you remember them and anticipate their needs. Did they just have a new baby, grandbaby or retire the last time they were in? Write it down in your POS and then ask about it the next time you talk. You just made a life-long customer!  Make it a shop commitment to remember each customer by name and build a connection.

5. Say Thank you!
Nothing is more like music to a customer’s ear than a heartfelt thank you.  When customers feel appreciated by your store staff, they will appreciate your store.

6. Employees should address complaints politely and to the best of their ability.
Remember the Starbucks LATTE method above! What tools do each staff member have authorization to use at their discretion to make it right for the customer? This will vary widely on the scenario. It might possibly be offering a free replacement, offering an upgrade on their next order, etc.

7. Encourage employees to call you in to help with a customer anytime they feel overwhelmed.
Dissatisfied customers can be very challenging and frazzled employees can make the situation worse.  The worst scenario would be for things to escalate out of control and it costs you a customer and possibly an employee.  Try to always be there for support and know when to step in to alleviate the problem.  Maybe have a code word that employees can say when calling for you that will help you know that they have a difficult situation.

8. Be available to your flower shop customers.
Of course, you might not always be available to remedy every customer complaint or listen to their feedback at the moment it happens.  Give your staff permission to give customers your direct line or email.  Respond to any complaint or situation within 24 hours.  Take the information and feedback as a way to improve your business.  A customer who takes the time to contact you is a customer who is worth keeping and will sing your praises if the situation is handled correctly.

Customers have a lot of different places to purchase flowers, make your customer service one of the reasons they come back to you!

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Floranext makes great florist software. Florist websites, floral POS, florist wedding/event proposal software, and florist technology. Let us know if you want a free demo or try our software for free here!

On July 29^th, Microsoft will be releasing Windows 10, their newest operating system – should you upgrade your flower shop?

image via windows

Those users who remember the last, disastrous Windows 8 version – with a confusing tile interface that was built for touch screens – may be questioning whether Windows 10 is more of the same.

Should you upgrade your flower business or wait? We took the new Windows OS for a spin and while there’s no big rush to update your system, we generally like what we see.

Reasons to Upgrade Your Flower Shop to Windows 10

• The Upgrade is FREE for florists (and everyone else)! Previous versions of Microsoft’s OS cost a bundle when they came out. Microsoft has embraced the idea of free software with this new version.
• The start menu is back! The start menu from Windows 7 that was missing in 8 is back with an expanded look. You can now find the power button, the Setting command as well as most used apps and the ability to scroll down through all your apps in alphabetical order. The expanded look also includes the tiles from Windows 8. There you can pin your favorite apps and view live tiles for News, Weather and other apps that show you up-to-the minute information. It’s a good blend of Windows 7 & 8.1.

image via windows

• Microsoft Edge – Their all-new browser is “built to give you a better web experience”, says Microsoft. “With this browser, you can use Write2 or type notes directly on webpages and share them with others, read online articles free of distraction, and save your favorite reads for later access.” Think how great this would be to find a wedding post and add your own ideas and comments to it and send it along to a bride. That would definitely impress!

image via windows

• Cortana, their personal assistant will help keep track of your important florist wedding appointments, help with traffic analysis, set reminders and give personalized suggestions. “Cortana3 works across your day and your devices to help you get things done. By learning more over time, Cortana becomes more personal and useful to you. Cortana’s also best at reminders, delivering them at the right time and place so you forget less and can do more.” explains Microsoft.

• Well Tested Microsoft has been beta testing the software since October 2014 with over 5 million people in their Windows Insider Program. This is a global community of fans who tested and commented on the new Windows to make it ready for release!

Reasons for Your Flower Shop to Wait on Windows 10

1. You have time – You have a full year to download for free. Since it is still in the testing stage, delaying a few months might not be a bad thing. You can wait for a few additional updates before jumping in.
2. Is your equipment ready? If you are running the latest version of either Windows 7 SP1 or Windows 8.1, you should fine. If not, go here for more detailed information on what is required.
3. Do you love your Windows 7? If you loved these on your Windows 7, you might want to hold off on updating
4. Older Printer Scanner – Your printer and scanner are older and you are not sure if they will work with Windows 10. Wait and check with manufacturers to make sure they are compatible before upgrading. You don’t want to upgrade and then need to purchase a new printer or scanner to get the work done at your shop.

Most Florists Will Like Windows 10

Overall we like where Microsoft is going with Windows 10 and we think most florists will too – better look, smart, dynamic, personalized operating system. That said, the first few months of a new OS can be bumpy so there’s no big rush to upgrade right away.

Good luck with the decision and let us know how it goes for your flower shop!

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Floranext makes great florist software. Florist websites, floral POS, florist wedding/event proposal software, and florist technology. Let us know if you want a free demo or try our software for free here!