Are You Caught Up on Google My Business?

Google My Business is a Google service launched about five years ago that allows businesses to make public profiles, and become more readily seen in Google Local Search and Google Maps. With over 150 million businesses registered and 3 billion consumer-merchant interactions, the platform is constantly growing, not just in user count, but also in its new features. Google My Business has launched two new features—florists, are you using these?

Florist Special Offers

Last year, Google launched the “For you” tab in the mobile Maps applications. With this update, they have allowed customers to follow businesses like yours.

Now, Google is helping businesses give incentives to people who follow them on the platform in the form of special offers. Businesses can give these special offers to people who follow them the first time around, and these people can simply show these offers to redeem them in your store.

This is a great opportunity for you to strengthen your flower shop’s online presence by encouraging customers to follow you via Google.

By introducing offers like discount and coupons for example, Google users will be more likely to start following you. Through the platform, you can then interact with them through actively posting in Google My Business about events and updates about your business, since these posts can be seen not only in Search, but also in Maps.

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Florist Short Name URLs

Google has also improved the merchant side of Google My Business by enabling businesses to have short name URLs.

Working much like Twitter handles, these short name URLs are unique and are distributed on a first come-first serve basis, so you need to be fast on your fingers here. Since the name is short, it is making them easier to share among customers and for customers to share among their circle of friends and family.

As a quality-of-life improvement, this allows people to have quick access to your Google profile. This gives emphasis to your business GMB listing, and it is almost mandatory to constantly update it, as it now becomes a hub for your potential and current customers to get news from you.

Additionally, this also makes your Google profile stand equal with your social media accounts and website, as they can now be easily accessed with short names and easy-to-remember handles.

Note: Only verified businesses can get this feature and the short name is unique across the globe, so you might want to get your hands moving fast before someone gets your desired short name first.

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Other than the two features mentioned above, Google is also making it easier for you to give quick access from any part of the online world to your Google profile with window stickers like “Follow” and “Review.” All these new features make Google My Business an even more attractive place to improve your local SEO.

As it stands, it has become a quick equivalent to a social media account for your business, and you should really treat it as such; it’s going to be the virtual face of your business and as with any face, you should keep it looking fresh and good, as the tools are also getting better and better.

Florists, have you been using these new Google My Business features? Please feel free to share thoughts and comments below!

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Floranext makes great florist software. Florist websites, floral POS, florist wedding/event proposal software, and florist technology. Let us know if you want a free demo or try our software for free here.

Studies show flowers helps patients recover!

Sending flowers to anyone you know that is sick or sad might be the go-to gift, but the sending of flowers is actually more helpful than you think. It might surprise you, but there are more to flowers than just the look and smell—they can have some really positive effects on your health as well.

Floral Studies

A few years ago the American Society for Horticulture Science performed a study seeing if plants have any influence on patients, and the results were outstanding. A group of patients was split into rooms with plants and flowers and the other half with no plants or flowers. The patients who had plants in their room had better results than those who did not have plants.

According to the study, those exposed to flowers and plants needed less pain medication, had lower blood pressure and heart rates, were less anxious and tired, and generally were in a more positive psychological state than patients in rooms without plants. The results of this research actually show that flowers should be offered to recovering patients.

Another study published in Contemporary Therapies in Medicine records that bouquets of flowers can also reduce our stress levels. The study gave women in college a fresh bouquet of roses for their dorm room. Results showed that each woman felt more relaxed and stress-free.

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Flowers and Plants in the Home

They say home is where the heart is, and you should feel good being at home. Like patients in recent studies, a room with plants or flowers help overall well being, so why not add flowers in your home?

Keep flowers in your bedroom, like gerbera daisies. Gerberas emit oxygen and absorb toxins and carbon monoxide at night instead of during the day like most flowers, and some say they sleep better.

Having flowers on a dining room table is a must. Studies have shown that people who have flowers on their tables while eating are in a better mood—as long as you don’t bring up politics!

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Plants & Flowers in the Office

Seem like you are in a rut and cannot focus at work? Why not add flowers and plants to your working space! Plants placed in a room help rejuvenate the oxygen in the room helping us think more clearly and keep the focus on the task at hand. Seeing green plants also helps with creativity as evidence has been shown in a case study by Shibata and Suzuki.

Flowers placed in the office not only helps our mood visually but also the smell of the flowers can help. Smelling floral scents seems to put us in a good mood and make us feel less anxious. Floral smells can help take the edge off during exams or before any major presentation you have before a group of people. So as they say, stop and smell the roses!

Floral Colors

Floral colors can also attribute to our well being and mental state. Flowers that are less saturated and brighter are generally more relaxing, while bold saturated colors will help energize you. Colors near each other on the color wheel will be more calming than those opposite on the color wheel.

Customers search online about the things they want to buy, even if it’s a simple local purchase.

Google is not only helpful for consumers, but it’s also good for businesses. As long as you can use that to your advantage by strengthening your business’s online presence, your floral e-commerce website can succeed. 

Florist Quick Guide to Google My Business

Google My Business is Google’s one-stop shop for all things online for your business. It is an online platform that contains tools where you can manage how your business will look like in Google and Google Search.

Google My Business (GMB) improves your local SEO by:

* Giving you the options to add your business and the relevant details to Search and Maps

* Viewing and replying to customer reviews

* Adding photos

What are Google My Business local Guides?

Google My Business’s Local guides allow people to contribute to the following:

*Adding information to Maps

*Adding photos

*Updating information on businesses they are familiar with or local to them

*Adding new places to the platform.

The program differentiates individuals into tiers, depending on how much they have contributed to Maps. The goal for them is to keep Maps updated and help other people be fully informed about the businesses and places around them. 

Aside from adding data, Local Guides can also add reviews to business listings. However, they are considered to be more reliable users, thus their reviews appear more frequently and on top of the reviews list. 

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How Can I Improve My Local Pages?

Customers who come across your business, those who make a purchase or require service can be a Local Guide. It can be hard to tell Local Guides apart from normal customers. Local Guides reviews are trusted more by people just with the sheer fact that their reviews are given priority when displaying reviews on your listing.

You cannot just pick out Local Guides from your customers and give them the best service you can. The key here is to treat all your customers the same and give the best service as much as you can to everyone. 

Encourage customers to leave reviews for your business listing in Google Maps.

When receiving Positive Reviews:

*Reply to reviews in your listing

*Make sure to thank the reviewer

*Offer them to return 

*Try out a new service that you might have started on your business.

When receiving Negative Reviews:

*Be polite and courteous

*State the status of the concern or issue the review was having problems with.

*Apologize for the issue or concern

*Offer to replace or fix the issue

Doing this will give people the impression that you are very mindful of the concerns that your business has and responsive to your customer base.

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The tools that GMB provides are beneficial in boosting your online presence, and most especially in the local setting. Taking advantage of these tools is thus invaluable in helping out your business grow.

Florists, have you been using Google my Business: Local Guides? Please share your thoughts and comments below!

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Floranext offers great florist software, florist POS, florist websites and florist wedding proposal software. Our florist technology products are built by florists, for florists. Let us know if you want a free demo or try our software for free here.

The 2019 Florist Mother’s Day Survey Results Are In!

A big thank you to everyone who participated in our annual Mother’s Day survey. Once again we received a strong response from our readers and members.

Results were based on the 347 retail surveyed by Floranext between May 15th through February 22nd.

Were 2019 Mother’s Day Sales Better Than Last Year?

• Lower – 18.1%
• Same – 20.5%
• Higher – 61.4%

Were Mother’s Day In-Store Retail sales greater than last year?

• Yes – 59%
• No – 41%

Aside From Red Roses, What Was Your Top-Selling Products This Mother’s Day?

• Arranged Flowers – 79.5%
• Hand-Tied Bouquets – 11.7%
• Other Roses – 7%
• Other – 1.8%

What Was The Most Popular Gift Item This Mother’s Day?

• Candy/Chocolates – 41.8%
• Stuffed Animals – 2.4%
• Balloons – 14.7%
• Other – 41.2%

What Did you Charge For  Dozen Long Stem Roses Arranged

• $75.00 (average total from participants)

How Many Extra Temporary Drivers Did You Hire This Mother’s Day?

• 0 – 18%
• 1 – 22.1%
• 2 – 20.3%
• 3 – 18.6%
• 4 or more – 20.9%

How Many Extra Temporary Shop Staff Did You Hire This Mother’s Day?

• 0 – 30.8%
• 1 – 26.7%
• 2 – 18%
• 3 – 15.7%
• 4 or more – 8.7%

Did You Use/Rent Delivery Vehicles / Trucks This Mother’s Day?

• 0 – 69.2%
• 1 – 14%
• 2 – 9.9%
• 3 – 1.1%
• 4 or more – 5.8%

When Did Your Floral Business Start Receiving Mother’s Day Orders?

• First Half Of April – 3%
• Second Half Of April – 3%
• First Week Of May – 59.3%
• Mother’s Day Week – 34.8%

What, If Anything, Would You Do Differently Next Mother’s Day?

List of a few randomly selected comments:

• “Order More Flowers.”
• “Get Flowers In Earlier.”
• “Bigger Online Presence, Online Advertising.”
• “More Prepping of Vases.”
• “Make up more flower arrangements ahead of time.”
•  “Promote earlier and use Social Media More!.”
• “Limit The Options.”
• “Order more plants as another option.”
• “Pray for nicer weather.”

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Florists, was this Mother’s Day successful and resulted in more sales? What would you consider to implement that next year? Do you have any feedback on your 2019 Mother’s Day sales season? Your fellow florists would love to hear about it—please feel free to share in the comment section below.

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Floranext makes great florist software. Florist websites, floral POS, florist wedding/event proposal software, and florist technology. Let us know if you want a free demo or try our software for free here.

Did you know May is National Pet Month in the United States?

May is officially here! A month of Spring Flowers, Mother’s Day and a month to cherish our four-legged furry friends!

As florists, you may have been asked the question time and time again, what flowers or plants are safe around animals?

Every pet owner knows their furry friend will chew on anything it can get into, and at some point it will gravitate towards plants and flowers. As beautiful as plants and flowers are, some can be particularly dangerous to our furry companions. Pets are members of the family, so the last thing we want is for them to get sick from flowers or plants that are toxic to them.

Of course, as florists, you don’t want customers who have pets to stay entirely away from all flower arrangements and plants, but it is good to be aware of what plants and flowers are toxic.

We hope this Florist Guide to Pet-Friendly Flowers and Plants are useful for your floral business and your customers!

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Top Toxic Flowers and Plants

Aloe Vera
Amaryllis
Azalea
Baby’s Breath (toxic to dogs, safe for cats)
Begonia
Birds of Paradise
Carnation
Chrysanthemum
Daffodils
Dieffenbachia
Eucalyptus
Iris
Ivy
Mother in Law’s Tongue/Snake Plant
Narcissus
Oleander
Poinsettia
Tulips
Wisteria

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Top Pet-Friendly Flowers and Plants

Aster
Alstroemeria
Daisies
Fern Varieties
*Lilies (safe for dogs, toxic to cats)
Marigolds
Orchids
Pansies
Petunia
Roses
Snapdragons
Sunflowers
Spider Plant this
Violets
Zinnia

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Signs and Symptoms of Flower and Plant Toxicity

If you suspect that a pet has ingested a toxic plant or flowers, please contact your vet right away. Here are some signs:

• Lethargy
• Weakness
• Vomiting
• Diarrhea
• Drooling
• Nausea

For a full and complete listing of toxic and non-toxic plants, we recommend the ASPCA website for more information.

When customers are ordering flowers or a plant for a pet-friendly household, just take a few extra minutes to check the list! This will help strengthen the relationship between you and the customer and provides confidence to keep them coming back.

Florists, do you get asked a lot what is pet-friendly? What do you offer your customers when asked this question? Please share your thoughts and comments below!

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Floranext offers great florist software, florist POS, florist websites and florist wedding proposal software. Our florist technology products are built by florists, for florists. Let us know if you want a free demo or try our software for free here.

The unique and beautiful traditions of May Day have sadly become lost and wilted over time—is it time to bring them back?

Spring is finally here! This time of year is often associated with floral holidays like Easter and Mother’s Day, but years ago, the season used to start in earnest with May Day.

When Did May Day Start?

The earliest known history of May celebrations began with the Floralia, the festival of Flora, the Roman goddess of flowers. This festival was typically held on April 27th. The Floralia opened with theatrical performances, including a ritual called the Florifertum that was performed on either the 27th or May 3rd, where a bundle of wheat was carried into a shrine for the devotion of Flora.

In the 18th century many Catholics observed May Day with various devotions to the Virgin Mary. In works of art, school skits and other performances, Mary’s head would be depicted adorned with flowers.

Today, the most commonly-known May Day traditions are the maypole, crowning the Queen of May, and the giving of May baskets. dancing around a painted maypole decorated with flowers. People dance around the maypole holding long ribbons attached to the top of the pole. Crowning the Queen of May, and the tradition of anonymously leaving neighbors, family, and friends May baskets of flowers and sweets on their doorsteps.

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What is a May basket?

In the 19th and 20th century, children and young adults would start the spring off by gathering flowers and arranging them in a paper cone along with candies and small trinkets. These were then hung on the door of a friend’s or neighbor’s home to welcome them into spring.

As time progressed, baskets were then used along with paper cones in the May Day tradition, and a new meaning was formed. The holiday started to become a second Valentine’s Day, it was a way of letting a romantic prospect know your feelings.

So what happened to this joyous holiday—was it a spread of “stay off my lawn” mentality? Nowadays, only certain parts of the US, Canada, and European countries still observe May Day.

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Can May Day Be Brought Back?

Why not?? As florists we handle and arrange beautiful flowers each day, why not bring back the May Day series of traditions to put a smile back on someones face.

It’s all about informing the customer and piquing their interest. Write a blog or post on social media, offer discounts or specials on May Day.

As a business owner, there is a potential in obtaining a new and younger generation of customers by offering May Day baskets or cones. One way is to offer May Day baskets or cones to your customers, explain the tradition and see if they would like to purchase to distribute the basket or cone themselves or for you to deliver to a local nursing home or hospital.

Everything is potential and why not start with a holiday that was created for flowers!

Florists, do you try and keep the May Day tradition alive at your shop, and would you be interested in bringing it back? Please share your thoughts and comments below!

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Floranext offers great florist software, florist POS, florist websites and florist wedding proposal software. Our florist technology products are built by florists, for florists. Let us know if you want a free demo or try our software for free here.

Delivering Flowers Faster. Easier.

Floranext’s New Florist Delivery Manager is the new solution to let your floral delivery blossom! 

Try Floranext’s New Delivery Manager Today!

Route With Map – Speed up Florist Route Creation

 Easily re-route delivery stops by choosing which stops should come first before any others.

Click here to learn more >>

Delivery Driver App – For Faster Floral Deliveries

Your flower shop’s delivery drivers can use a smartphone to use the benefits of the delivery routing features like live status updates, turn by turn directions, and more. 

Click here to learn more >>

Instant-Address Search – Faster Floral Order Taking

Enter in the business/home address and the field will begin to populate with information.

Click here to learn more >>

Try Floranext’s New Delivery Manager Today!

Floranext makes great florist software. Florist websites, floral POS, florist wedding/event proposal software, and florist technology. Let us know if you want a free demo or try our software for free here.

Upselling isn’t just a sales tactic—it’s a way to improve your customer’s experience.

The objective of customer service is to satisfy the needs and wants of your customers. With that principle as your guide, no sale will feel forced but will make you feel accomplished that you have pleased your customers by providing what they actually need. The key is to successfully identify the needs and wants for each person that purchases through your flower shop.

One of the ways you can deliver a quality sales experience is with upselling. 

What is Upselling?

Upselling is a sales technique aimed at getting a customer to spend more by upgrading their arrangement, or by adding another item to their order.

A good example is when you offer the customer a custom-arranged bouquet rather than one in the cooler or offering a box of chocolates to go with their dozen red roses.  Trying to properly gauge the right service for your customer can open up opportunities to upsell.

Existing customers are easier to upsell to because you may already know their purchasing habits, have a somewhat personable relationship and have a good idea of what they might need. However, new customers can be skeptical, which could mean you’re not upselling right.

How to Upsell To Your Floral Customers

The key is to accurately identify the customer’s needs. Find a product that satisfies that need, and give them a sense of urgency of the offer. Whether it may be a promo price on certain flowers or a limited-time offer, you should try to open such a possibility to the customer as soon as possible.

Avoid pushing too hard, or they might shy away from the offer. Offering too much can also confuse the customer. Try not to make the customer panic, but rather make them feel that the offer is compelling.

When to Upsell Floral Products

Well, it could be at any time! When you feel confident, you can try upselling to regular customers and see how it goes.

During a shop-wide sale, all your products have a higher perceived value because of the price slash. Customers new and old will flock to your flower shop to take advantage of that. This time is a very critical time to upsell! Sales don’t last long, giving that sense of urgency to the customers. All your products will look like perfect grabs, making them more likely to be picked up.

The key here is to offer better-value products to your customers. Upsell products in line with the customer’s purchase that is still part of the sales promotion, presenting just enough choices that they can consider. If done well, the chances for a successful upsell are higher than normal!

You should also incentivize upsells by offering more discounts and freebies, adding more value to the customer’s purchase, at the same time maximizes your profit.

The advantages of upselling during a sale can be numerous, but it all boils to two things: you maximize your profit, and your customer gets home with a satisfactory purchase. With that purchase, they see you as a brand to be trusted, making more likely to come back to you. Other than increasing customer stickiness, upselling is much easier and costs less. A win-win situation!

Sales experiences are not just about how much you earn, but how valuable of experience you can give your customer. When you put your customer first, your profit margin consequently improves, given the advantages of doing such things. However, don’t just stop on upselling, there are so many ways to improve each sales experience. Don’t be afraid to take all the opportunities presented to you!

Florists, what are some upselling tactics you use in your flower shop?

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Floranext makes great florist software. Florist websites, floral POS, florist wedding/event proposal software, and florist technology. Let us know if you want a free demo or try our software for free here.

Flowers can be tasteful to the palate, not just the eyes!

Anyone in the food industry recognizes that the human palate is an ever-changing thing, and we are always more than ready to take a bite out of anything remotely edible. Delicious food is more than just delicious on the tongue, it can be tasty to the eye.

Restaurant-quality food is more than the taste, the way it’s presented is part of the experience. Now, the flower industry has something food fanatics might consider to enhance that experience: edible flowers.

Edible Flower Trend

Ripped from the pages of the Great British Bake Off recipe books—which once featured a botanicals week—and Michelin five-star chefs, edible flowers have gained a lot of traction because they still do what they do best even when paired with food: looking pretty and dainty.

Social media platforms, especially Instagram and Pinterest, have also bolstered the trend, spreading awareness to all food fanatics all over the world. Who can resist such beauty and delicacy served right in front of you?

Edible Flowers Not Just For Looks

Edible flowers are about more than just the looks, they actually add a subtle taste to the food, much like herbs. Each flower has its own taste too, and the variety of flavors rivals that of herbs. This characteristic also complements the current trend of people preferring subtler flavors. What makes this deal even better is that edible flowers go well with food and drink both.

These floral edibles are also healthy, organic, and sophisticated. Plus, just like any other plant or flower, you can also grow them right in your backyard or purchased as stems from a florist.

Types of Edible Flowers

For a quick start on the world of edible flowers, we’ll be listing five notable ones and their flavors, as well as other characteristics you might find interesting. Remember, it’s important to check whether chemical preservatives or pesticides have been used on your flowers before using them in cooking.

1. Chamomile: A common tea flavor, you can eat this flower raw, or dry it to brew tea
2. Japanese honeysuckle: The only edible part is the flower, not its toxic berries, and it has a sweet nectar-like flavor
3. Marigold (calendula): Its peppery flavor goes well with almost anything, and it looks beautiful when garnished on salads
4. Nasturtium: One of the more popular edible flowers, nasturtium have a sweet, floral flavor with a peppery finish, and its bright blooms would stand out well as garnishes
5. Violets: Another garnish favorite, their sweet taste goes well with salads, desserts, and even drinks
   

For more of a complete listing of edible flowers, Click here!

Explore Your Floral Palate

At the end of the day, we need food for energy and to get the nutrients we need. However, that doesn’t mean we should just settle for the bare minimum—try out combinations of all things edible. Edible flowers add more variety to your choices and more. Beauty and delicacy come together to satisfy more than just your stomach and eyes, but the entirety of the experience.

Explore your palate and see where it takes you. You never know, the better-tasting ones might be lying right there at your garden or at your local florist, waiting to be garnished on your next meal!

Florists, have you tried edible flowers or seen the trend pick up around your area? Share your comments below!

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Floranext makes great florist software. Florist websites, floral POS, florist wedding/event proposal software, and florist technology. Let us know if you want a free demo or try our software for free here.